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6 awesome apps hospitality managers need to know about

Posted by Tom Larkin on Apr 9, 2018 7:37:00 AM

Apps are revolutionizing the hospitality landscape. Apps now have so much functionality, allowing diners to order and pay at their table, while others let team members stay connected to satisfy a guest’s needs.

There are plenty out there that will make your working life easier. Here are six of the best apps for hospitality managers.

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Categories: Hospitality operations, Tips for hospitality managers, Hospitality trends

How to design your restaurant for profit (and maintain it) 

Posted by Ivan Brewer on Apr 5, 2018 7:30:00 AM

Most venues are designed with the customer in mind; we consider the look, and the feel, the color palate, and the theme of a restaurant and the ‘experience’ we want our customers to have.

But do we consider the staff or what it takes for a restaurant to be efficient, and therefore be profitable? A restaurant’s design involves more than just an aesthetic outcome, it needs an operational one as well.

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Categories: Hospitality operations, Tips for owners

How hospitality businesses can effectively measure customer service 

Posted by Andrew Carlson on Apr 3, 2018 7:15:00 AM

When it comes to evaluating your business based around metrics, it’s easy to see metrics based around sales, marketing input vs output and even to see performance based metrics around initiatives you roll out to your teams.

But evaluating customer service metrics are a little more difficult because it seems that they are tied to more of a philosophy vs actual measurable metrics.

You could be thinking to yourself, it’s easier for larger companies to be able to track metrics because they have software to track these metrics, and they have people focused on this. But we all have the power to evaluate the impact customer service has on your business.

Here are some metrics that you can use today, to start measuring the impact your customer service has on your hospitality business. 

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Categories: Reputation management, Customer service, Tips for owners

10 practical tips to manage food costs at your hospitality business

Posted by Mike Walmsley on Mar 29, 2018 8:00:00 AM

For many reasons, profit can slowly disappear in our F&B establishments, a big reason for that can be hidden in the food cost. Consider what food cost is made up of - we buy food, we store it, change it with a recipe and in turn, sell it on to our customers.

Ingredients for the dishes we produce can take a complicated route though our establishments before being served to our customers, and sometimes we don’t realize it!

So, what can we do to change, or lower food cost? Here are 10 tips you can use to reduce your food costs.

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Categories: Hospitality operations, Tips for owners

7 tips to get meaningful reviews from your restaurant customers

Posted by Garrett Smith on Mar 26, 2018 8:08:00 AM

Leaving a bad review is one of the most common things an upset customer will bring up when they’re dissatisfied with their service. Great reviews, meanwhile, entice new customers to come check out your restaurant for the first time.

With so much importance now placed on online ratings and food reviews, what do you need to do to get meaningful ones for your hospitality business?

Here are some simple tips you can use to improve your customer reviews.

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Categories: Reputation management, Tips for owners

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