Tell us if this situation sounds familiar. You’ve just hired a new server who seems like a perfect fit for your restaurant. You’ve shown them all the basics, like how to set the table for service, how to greet and seat customers, and how to take orders. They’re so confident you have no doubt they’re going to wow your customers.
But when they actually get out on the floor, they seem to be completely ignoring your advice. They keep making the same small mistakes, over and over again. It’s beyond frustrating, and you’re about to lose your cool, because you don’t have time to re-train them. It’s so basic you can’t understand why they’re not getting it.