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Chloe Papas

Recent Posts

Top venues with crafted tea menus

Posted by Chloe Papas on Nov 22, 2018 9:00:00 AM

It’s the second most consumed beverage in the world after water, yet tea is rarely given center stage. However, more and more restaurants, bars and hotels around the world are extending their tea lists beyond the classic English Breakfast or Oolong to accommodate for customers who can’t or don’t wish to drink alcohol or coffee, and to follow in the footsteps of venues that are rapidly gaining in popularity due to their tea menus.

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Topics: Menu advice, Hospitality trends, Tips for front of house

How to respond to negative online reviews

Posted by Chloe Papas on Oct 26, 2018 12:00:00 PM

You get to work like any other normal day, and there is a slew of notifications from major review platforms. Customers have been reviewing their stay, their meals, the service, the atmosphere. Most of the reviews are positive, and you’re feeling pretty chuffed. Then suddenly, you come across a negative review: a thumbs down, one star, maybe it’s in capitals. Your stomach drops, and you start to sweat a little. How are you going to respond? Should you reply at all?

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Topics: Tips for hospitality managers, HR for hospitality venues, Tips for owners, Reputation management, Tips for hoteliers

Why you should use online videos to train your hospitality staff

Posted by Chloe Papas on Jul 11, 2018 8:23:00 AM

More and more hospitality companies and managers are turning to online video platforms to train incoming employees or upskill existing staff members. There are many different reasons for the switch from face-to-face training to online, including ease of use and accessibility for all staff members, as well as cost and the incredible rise of video as the world’s favorite medium.

Video can also provide a layered and more rich experience for employees, who will appreciate individual self-paced learning. Want to know more about the benefits of training your hospitality staff using video? Take a look.   

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Topics: Hospitality training, Tips for hospitality managers, Hospitality operations, HR for hospitality venues

How ongoing training can improve staff retention

Posted by Chloe Papas on May 8, 2018 10:23:47 AM

When you hire a new staff member for a role, there are a few initial steps that always happen. You conduct interviews with a number of potential candidates, whittle them down, and find your person. You get them in on their first day of work: they sign a contract, fill in a pay form, you show them around the venue.

Then, because they are already so experienced you encourage them to head straight out onto the floor. You know that your other staff members will help them out, and most people learn best while on the job - plus, it’s a busy night and you need all hands on deck.

However, there is a vital step that many managers and venue owners skip over to save time after hiring a new staff member, which in the long run cost them time, money and staff members.

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Topics: Hospitality training, Tips for hospitality managers, Tips for owners

New course: Introduction to Guinness with Stephen Kilcullen

Posted by Chloe Papas on Mar 16, 2018 3:44:03 PM

Think you know everything there is to know about Guinness?

Think again! Guinness is much more than just a rich stout with a huge following in Ireland. It’s one of the most popular beers in the world, and we are excited to bring you an in-depth Introduction to Guinness course with Stephen Kilcullen.

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Topics: Tips for bartenders, Typsy news

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