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Felicity Thomlinson

Recent Posts

Online training solution to the hospitality skills shortage

Posted by Felicity Thomlinson on May 19, 2021 12:29:33 PM

The Covid pandemic initially caused major upheaval for hospitality businesses globally with business closures and staff being furloughed or losing jobs. Many of those businesses are now faced with the difficulty of finding and recruiting staff due to a global hospitality skills shortage as they attempt to open again and resume operations.

There are many factors contributing to the current skills shortage, many of which are beyond the direct control of managers or owners. An aspect where you can make a significant difference is finding people from service industries or students with a natural flair for hospitality and providing training in hospitality so they become confident, engaged, and loyal hospitality workers and employees that will stay with you for the long term. 

Hospitality is an industry for those who love customer service. When recruiting, it is important to find people who have some instincts about how to serve guests. They will also need access to high-quality, regular training to ensure that they adhere to your hotel, bar, cafe, or restaurant’s high standards. 

In this blog post, we share six tips on how to tackle the hospitality skills shortage and recruit and train staff efficiently and effectively. An online learning platform can enhance the speed to the competency of new staff. We will help you understand how to transform your staff into confident, capable, and engaged hospitality superstars in no time!


Let's look at some hospitality onboarding ideas that will save you time and up-skill your team.


Interested in how Typsy can get your new staff trained and serving customers quickly?

Request a demo from the Typsy team or start learning now online.


 

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Topics: Hospitality managers, Restaurants, Hospitality training, hospitality recruitment, hospitality skills shortage, online hospitality training, hospitality courses, onboarding

How to run a successful online competition

Posted by Felicity Thomlinson on Apr 27, 2018 5:05:23 PM

At Typsy HQ we encourage a culture of learning. We try lots of new things and learn as much as we can from each activity and aim to be better next time and increase our future capabilities.

Over the past six weeks, we have been running an online competition (have you entered yet? It ends April 30th, 2018!) and we have learned a lot.

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Topics: Hospitality marketing

The longest list of hospitality schools in the world

Posted by Felicity Thomlinson on Jan 19, 2018 9:33:00 AM

We would love your help! Starting today, we are aiming to create the longest list of hospitality schools in the world. Can you help us do it?

Why are we building the longest list of hospitality schools in the world?

We want to provide a handy resource to students who are thinking of studying hospitality in another country. We know that many people studying hospitality are interested in travel and would be keen to attend a hospitality school overseas.

Also, no-one else has done it and we love to be groundbreaking at Typsy!

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Topics: Hospitality career tips, Hospitality insights, Schools

New Typsy Product Feature: Social share

Posted by Felicity Thomlinson on Dec 12, 2017 8:07:00 AM

Let's get social! We love it when we release a new product feature on the Typsy app (available to download now on Google Play and iTunes) especially when we know it will make a big difference to our hospitality customers.

We have just released a major improvement to the social share functionality on your mobile. Now you have the ability to share your Typsy achievements to anyone you choose! Share your Typsy achievments with us on FacebookInstagram,
Twitter and LinkedIn.     

You can share your Typsy profile, including the certificates and courses you have completed and credits earned to a wide range of apps including Facebook, LinkedIn, Slack and Gmail. You can even share by SMS or simply copy and paste the link, to include it on your CV, and your Instagram profile link. 

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Topics: Typsy updates

Adam Ferrier on hospitality innovation – Typsy Live talk

Posted by Felicity Thomlinson on Mar 12, 2017 7:00:00 AM

In late 2016, Typsy hosted a major live event for hospitality professionals in Sydney. The goal of the evening was simple: motivate and inspire our audience with amazing examples of innovation in the industry. Our line-up of speakers didn’t disappoint, though they engaged with the topic in refreshingly different ways.  

Because we want our whole community to benefit from their insights, we will be releasing their talks in full right here on our blog over the coming weeks. 

To kick things off, we have a passionate and entertaining talk from Adam Ferrier, who is one of Australia’s best-known consumer psychologists. Adam explores why innovation is crucial for connecting with customers on a psychological level, and his suggestions are not to be missed.

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Topics: Typsy updates