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Felicity Thomlinson

Recent Posts

5 housekeeping software tools to improve efficiency

Posted by Felicity Thomlinson on Sep 29, 2021 4:36:00 PM

Like many industries over the past two years, hospitality has been hit hard with COVID-19 restrictions. But, as the world continues to open up, the industry is beginning to see a drastic increase in holidaymakers. Although this is a massive positive for venues all 'round, hotels are seeing a concerning shortage in key departments including housekeeping. 

In this blog post, we explore five housekeeping tools that will ease the pressure on staff, revolutionize your housekeeping department, and provide your team with consistency and clarity on a day-to-day basis.

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Topics: Hospitality operations, Hotels, Hospitality managers, Hospitality training

How switching to online training with Typsy helped with onboarding new staff - A case study from Steamboat Resort.

Posted by Felicity Thomlinson on Jul 7, 2021 2:14:47 PM

Challenge

Steamboat Resort located in north-western Colorado at Steamboat Springs, is striving to provide the best possible on-mountain hospitality experience. Operated by the Steamboat Ski & Resort Corporation, it is located on Mount Werner in the Routt National Forest.

There is plenty to do all year at Steamboat Resort, but the snow season sees the most visitors where the region is known for producing more than 95 winter Olympians!

As a ski resort, Steamboat operates seasonally which sees staff turnover being a challenge they deal with each year. Through Winter and Summer, the Food and Beverage team sits at 555 staff, reducing to 250 during the quieter months. This has resulted in onboarding being a repetitive and time-consuming task which Steamboat were needing to change.

 

Steamboat looked towards an online training solution that could provide essential skills training to their staff consistently and efficiently. With an aim to cross-skill staff, they looked for a solution that offered a wide variety of high-quality video lessons across multiple hospitality areas. Steamboat were also looking for a solution that would allow them to upload their own operational training online to ensure staff were fully trained on venue-specific procedures from day 1.

 

Steamboat wanted an engaging online solution to address their onboarding challenge that was regularly costing them time and money. 

 

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Topics: Case studies, Media

Online training solution to the hospitality skills shortage

Posted by Felicity Thomlinson on May 19, 2021 12:29:33 PM

The Covid pandemic initially caused major upheaval for hospitality businesses globally with business closures and staff being furloughed or losing jobs. Many of those businesses are now faced with the difficulty of finding and recruiting staff due to a global hospitality skills shortage as they attempt to open again and resume operations.

There are many factors contributing to the current skills shortage, many of which are beyond the direct control of managers or owners. An aspect where you can make a significant difference is finding people from service industries or students with a natural flair for hospitality and providing training in hospitality so they become confident, engaged, and loyal hospitality workers and employees that will stay with you for the long term. 

Hospitality is an industry for those who love customer service. When recruiting, it is important to find people who have some instincts about how to serve guests. They will also need access to high-quality, regular training to ensure that they adhere to your hotel, bar, cafe, or restaurant’s high standards. 

In this blog post, we share six tips on how to tackle the hospitality skills shortage and recruit and train staff efficiently and effectively. An online learning platform can enhance the speed to the competency of new staff. We will help you understand how to transform your staff into confident, capable, and engaged hospitality superstars in no time!


Let's look at some hospitality onboarding ideas that will save you time and up-skill your team.


Interested in how Typsy can get your new staff trained and serving customers quickly?

Request a demo from the Typsy team or start learning now online.


 

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Topics: Hospitality managers, Restaurants, Hospitality training, hospitality recruitment, hospitality skills shortage, online hospitality training, hospitality courses, onboarding

How to run a successful online competition

Posted by Felicity Thomlinson on Apr 27, 2018 5:05:23 PM

At Typsy HQ we encourage a culture of learning. We try lots of new things and learn as much as we can from each activity and aim to be better next time and increase our future capabilities.

Over the past six weeks, we have been running an online competition (have you entered yet? It ends April 30th, 2018!) and we have learned a lot.

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Topics: Hospitality marketing

The longest list of hospitality schools in the world

Posted by Felicity Thomlinson on Jan 19, 2018 9:33:00 AM

We would love your help! Starting today, we are aiming to create the longest list of hospitality schools in the world. Can you help us do it?

Why are we building the longest list of hospitality schools in the world?

We want to provide a handy resource to students who are thinking of studying hospitality in another country. We know that many people studying hospitality are interested in travel and would be keen to attend a hospitality school overseas.

Also, no-one else has done it and we love to be groundbreaking at Typsy!

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Topics: Hospitality career tips, Hospitality insights, Schools