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Felicity Thomlinson

Felicity Thomlinson

Recent Posts

Embracing a new chapter: Transitioning to hospitality & tourism

Posted by Felicity Thomlinson on Jun 5, 2024 7:25:17 PM

Are you contemplating a career shift or looking for a fulfilling post-retirement gig? If you're in the 50-65 age bracket, the world of hospitality and tourism offers a vibrant, welcoming space where your vast experience is not just valued but needed. Despite the popular misconception that career transitions later in life are daunting, the current skills shortage in hospitality and tourism makes this field ripe with opportunity. Here’s how your accumulated skills can pave the way for success in this dynamic industry. 

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Topics: Hospitality career tips, Hospitality insights

Ready for your first job? Start climbing the ladder: Two tales beyond hospitality and tourism

Posted by Felicity Thomlinson on May 17, 2024 11:13:50 AM

Are you between 15 and 19 and thinking about jumping into the workforce for the first time? Feeling a bit unsure about where to start? Look no further than the exciting, fast-paced world of hospitality and tourism! Join us as we explore how you can start climbing the hospitality and tourism ladder.

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Topics: Hospitality career tips, Hospitality insights

12 key trends shaping the hospitality industry in 2024

Posted by Felicity Thomlinson on Jan 30, 2024 11:39:11 PM

In an era defined by rapid technological advancements and shifting consumer preferences, the hospitality industry stands at the forefront of innovation and adaptation. As we step into 2024, the landscape continues to evolve, presenting both challenges and opportunities for businesses in the sector. Understanding and harnessing these emerging trends will be pivotal in shaping the future of hospitality. Here are the trends we’re reading about that are key priorities for hospitality businesses in 2024: 

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Topics: Hospitality insights, Hospitality trends

Press release - No experience, no problem; a solution to the hospitality skills gap

Posted by Felicity Thomlinson on Dec 7, 2021 10:11:50 AM

The AHA(Vic) tackles the hospitality skills gap with their ‘No experience, No problem’ training initiative with Typsy.

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Topics: Hospitality operations, Hotels, Hospitality managers, Hospitality training, Media

5 housekeeping software tools to improve efficiency

Posted by Felicity Thomlinson on Sep 29, 2021 4:36:00 PM

Like many industries over the past two years, hospitality has been hit hard with COVID-19 restrictions. But, as the world continues to open up, the industry is beginning to see a drastic increase in holidaymakers. Although this is a massive positive for venues all 'round, hotels are seeing a concerning shortage in key departments including housekeeping. 

In this blog post, we explore five housekeeping tools that will ease the pressure on staff, revolutionize your housekeeping department, and provide your team with consistency and clarity on a day-to-day basis.

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Topics: Hospitality operations, Hotels, Hospitality managers, Hospitality training

How switching to online training with Typsy helped with onboarding new staff - A case study from Steamboat Resort.

Posted by Felicity Thomlinson on Jul 7, 2021 2:14:47 PM

Challenge

Steamboat Resort located in north-western Colorado at Steamboat Springs, is striving to provide the best possible on-mountain hospitality experience. Operated by the Steamboat Ski & Resort Corporation, it is located on Mount Werner in the Routt National Forest.

There is plenty to do all year at Steamboat Resort, but the snow season sees the most visitors where the region is known for producing more than 95 winter Olympians!

As a ski resort, Steamboat operates seasonally which sees staff turnover being a challenge they deal with each year. Through Winter and Summer, the Food and Beverage team sits at 555 staff, reducing to 250 during the quieter months. This has resulted in onboarding being a repetitive and time-consuming task which Steamboat were needing to change.

 

Steamboat looked towards an online training solution that could provide essential skills training to their staff consistently and efficiently. With an aim to cross-skill staff, they looked for a solution that offered a wide variety of high-quality video lessons across multiple hospitality areas. Steamboat were also looking for a solution that would allow them to upload their own operational training online to ensure staff were fully trained on venue-specific procedures from day 1.

 

Steamboat wanted an engaging online solution to address their onboarding challenge that was regularly costing them time and money. 

 

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Topics: Case studies, Media