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Mike Walmsley

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How to keep your guests merry not miserably intoxicated this festive season

Posted by Mike Walmsley on Nov 24, 2018 12:54:42 PM

The Festive season is synonymous with family get-togethers, parties, lots of food and of course drinks. But, for those working in the hospitality industry it also means plenty of guests, an overload of orders, and quite possibly a few people who get a little too carried away with the extra “cheer”.

Understanding what to do when things get out of hand can not only prevent accidents from happening within your business but also ensure the safety of your guests and staff for the entirety of the night.

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Topics: Tips for hospitality managers, Customer service, Tips for front of house

Food purchasing - single versus multi-supplier strategies

Posted by Mike Walmsley on Oct 12, 2018 3:30:14 PM

One of the first major cost control points for food cost is food purchasing. What and how much to order, information from the sales mix as well as anticipated business levels and current inventory all contribute to the successful outcome of food purchasing for any business. It’s often like trying to hit a target that has several different parts that often seem to be moving in different directions all at the same time!

Understanding purchasing and applying straightforward approaches to it helps gain organization and, in turn, control over current inventory levels as well as the quantities to be ordered.

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Topics: Tips for front of house, Tips for back of house, Hospitality inspiration, Wellbeing for hospitality

What you need to know before opening a pub

Posted by Mike Walmsley on Aug 8, 2018 8:22:00 AM

In restaurants, food sales are the primary service of the business where beverage service is an add on to engage and enhance the dining experience. A pub on the other hand is more about the sale of beverages than food. 

However, irrespective of the beverage service you provide, you will become known for your food and food service. After all, a pint of beer is pretty much the same from one pub to the next, but poorly served food and poor menu choices can sink your pub business quickly.

To prevent that from happening, here’s what you need to know before opening up a pub:

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Topics: Tips for owners, Tips for hospitality managers, Hospitality operations

6 essential interview questions to ask your next hospitality manager

Posted by Mike Walmsley on Jun 29, 2018 8:06:00 AM

Some reports have placed the turnover rate for restaurant managers at over 45 percent. A shocking ratio for any industry. Taking a step back to the interview process is one of the keys to help select a closer fit and reduce turnover.  Think about it; we actively target our customers, why not our employees and managers as well?

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Topics: Tips for owners, Hospitality career advice, HR for hospitality venues, Hospitality interview

How to design your beverage menu for profit

Posted by Mike Walmsley on May 14, 2018 8:05:00 AM

Have you thought about your beverage menu lately? Sure, it might not be as prominent as your food menu, but it’s just as important and contributes to your sales.  The beverage side of your hospitality business has many challenges and opportunities to make your venue more profitable.

Sales growth and profitability are two pieces of the puzzle. To design your beverage menu to achieve this requires a concerted effort to control costs and enhance sales. Here are some tips to help you do both.

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Topics: Menu advice, Tips for owners, Tips for hospitality managers

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