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Mike Walmsley

Recent Posts

What to include in your pre-shift briefings?

Posted by Mike Walmsley on Sep 20, 2019 11:04:05 AM

Having a meeting for the sake of a meeting is a huge waste of time and zaps energy from your staff. That's why creating a pre-shift briefing that helps to set the tone for the shift, gets your employees into the “game”, and encourages them to be focused on the same goals is the best way to get your staff ready for when the guests start arriving. 

But, why are pre-shift meetings important and what can they do for you and your staff? Let's have a look.

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Topics: Career tips, Managers, Staff

TRevPar vs RevPar - What you need to know

Posted by Mike Walmsley on Jul 26, 2019 5:00:00 PM

TRevPar and RevPar - what’s the difference and why is it important? Maximizing revenue, or yield management has become more mainstream in recent years and for good reason. In an industry with so many ratios and comparatives, it pays to have a better understanding of what TRevPar and RevPar mean and how they can help you maximize profit or yield in your hotel.

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Topics: Hotels

What and how to use upselling and cross-selling in your venue

Posted by Mike Walmsley on May 17, 2019 3:30:00 PM

Upselling and cross-selling are two basic but critical strategies for increasing sales. At it's most basic level, it’s about changing the selling behavior of your staff members and servers as well as the buying behavior of your customers. Customers often visit F&B establishments because they want to treat themselves, as a waiter it’s your job to suggest the best food and beverage options for customers to ensure they have a great satisfying meal and experience in the process!

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Topics: Hotels, Managers, Staff, Restaurants, Bars

How to increase menu prices without losing sales

Posted by Mike Walmsley on Apr 5, 2019 4:00:00 PM
Increasing prices is always tricky and your customer base will often recognize any changes quickly and may have a negative reaction to the change. Remember that it isn’t always about the price increase, it’s about people’s perception of the change and people are not very fond of change, at least not this kind!
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Topics: Operations, Managers

Increasing profit without increasing price

Posted by Mike Walmsley on Mar 15, 2019 3:00:00 PM

There is a delicate balance in food service when it comes to profit and menu pricing. Increasing prices too quickly could cause concern with your customers, while not increasing prices could cause issues with your business model. Don’t lose heart though! There are plenty of ways to increase profit without increasing the prices on your menus.

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Topics: Operations, Managers