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Garrett Smith

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8 online tools to help manage your restaurant reputation

Posted by Garrett Smith on Jun 11, 2018 8:05:00 AM

When you’re managing a restaurant, you’re making sure that the food is stored safely, customers are enjoying themselves, and that your servers are giving customers a great experience.

But, there's another aspect you should be focusing on too: ensuring your restaurant is doing well online. Managing the online part of your business can be overwhelming and load your proverbial plate with more than you can chew.

If you want to properly manage your restaurant’s online reputation, you’ll want to use a few tools and strategies to help your restaurant continue to succeed. Let's get started!

 

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Topics: Tips for hospitality managers, Reputation management, Social media

7 tips to get meaningful reviews from your restaurant customers

Posted by Garrett Smith on Mar 26, 2018 8:08:00 AM

Leaving a bad review is one of the most common things an upset customer will bring up when they’re dissatisfied with their service. Great reviews, meanwhile, entice new customers to come check out your restaurant for the first time.

With so much importance now placed on online ratings and food reviews, what do you need to do to get meaningful ones for your hospitality business?

Here are some simple tips you can use to improve your customer reviews.

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Topics: Reputation management, Tips for owners

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