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Anna Dolce

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What to say to your hospitality team in pre-shift meetings

Posted by Anna Dolce on Sep 4, 2018 8:22:00 AM

A sports coach’s pre-game meeting often determines the quality of the team’s played and the numbers on the final scoreboard. By the same measure,  pre-shift meetings influence the quality of each shift in the restaurant.

The truth is, many restaurants don't have pre-shift meetings, and some that do still don't have a solid system or strategy around how they do it. Many restaurant managers think of pre-shift meetings as a necessary evil. They make it boring and glum by merely talking about new specials, 86’d items, and pointing out the negatives, like wrong uniform or schedule issues. Some even use this opportunity to reprimand their team in front of their peers, which flies in the face of the purpose pre-shift meetings.

Here are some strategies and practices to make your pre-shift meetings more profitable, organized, and purposeful, rather than dreadful and disengaging for you and your team.

 

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Topics: Tips for hospitality managers, Tips for owners

4 signs your hospitality staff are ready for a promotion

Posted by Anna Dolce on Jun 18, 2018 8:22:00 AM

Restaurants don’t grow without growing and developing their employees. And for restaurant leaders, one of the most important jobs is to identify and develop the next wave of leadership in each area of their restaurant.

The challenge is in discerning when your employees are ready for more responsibility, and what qualities and signs to look for to assure you’re making a sound decision. Being unable to identify the right leadership qualities and character traits, managers often fall back on traditional ineffective parameters for promotion.

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Topics: Tips for hospitality managers, Tips for owners, Hospitality career advice

Management skills that can help you in business (and in life)

Posted by Anna Dolce on Nov 6, 2017 8:30:00 AM
Many restaurant managers undervalue the life and business skills their profession teaches them. Every day, I see managers who are just going through the motions. They're not trying to progress, grow their skills, or capitalize on their opportunities.  
 
To find fulfillment, human beings need growth. When managers don't grow, they ( figuratively ) die.
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Topics: Tips for hospitality managers

The 3 most common misconceptions about restaurant managers

Posted by Anna Dolce on Sep 6, 2017 8:45:00 AM

Many restaurant employees I’ve worked with wanted to become managers. They all had similar reasons for it: a bigger paycheck; a desire for authority and recognition; a more stable schedule. But most of them also didn’t understand what it means to be a restaurant manager.

Managers play a crucial role in day-to-day restaurant operations, and in the ultimate success or failure of a restaurant.

Here are the three most common misconceptions many current and aspiring restaurant managers have about being a restaurant manager.

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Topics: Tips for hospitality managers

How to get promoted as a restaurant manager

Posted by Anna Dolce on Jul 3, 2017 9:53:28 AM

Many restaurant managers want to be promoted, but how many of them really do anything to get there?

More often than not, managers simply hope, wish, pray or wait to get promoted to General Manager or an even higher position.

Regardless of the restaurant you work for, or how many other people are also in line for the same promotion, here are the ways you can take control of your career and make a promotion happen.

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Topics: Hospitality career advice, Tips for hospitality managers

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