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Emily Marr

Emily Marr

Recent Posts

How to adapt your hospitality business to the challenges of COVID

Posted by Emily Marr on Jan 26, 2022 3:45:00 PM

The coronavirus outbreak has been tough on the hospitality industry, from Alpha to Beta and Gamma to Delta… now there’s Omicron. Sure, it sounds more like something from a Transformers movie but Omicron is here and hospitality is once again feeling the pinch from the ongoing shutdowns, re-introduction to restrictions, and guests opting to stay at home in general.

It’s easy to break back into feeling down that COVID is reinventing itself and challenging us in different ways, but we’re here to help you and your team get back to doing what they do best, creating memorable experiences for all of your guests (while keeping safe of course!).

In this article, we’ll explain some trends we’ve seen popping up in hotels, restaurants, bars, and cafes around the globe that are helping to engage guests, keep doors open (when possible), offer a sense of hope, and keep a smile on everyone’s face.

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Topics: Hotels, Hospitality insights, Hospitality staff, Restaurants

How Donald Dias uses online hospitality training courses to develop his career

Posted by Emily Marr on Dec 13, 2021 12:30:00 PM

We recently sat down with Typsy member Donald Dias to discuss how he uses Typsy to help him learn new skills and go from dishwasher to kitchen porter.

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Topics: Case studies, Media

What is harassment and bullying in the hospitality industry?

Posted by Emily Marr on Feb 18, 2021 12:53:00 PM

Whether you’re a hotel housekeeper, barista, bartender, chef, supervisor, manager, or owner, workplace harassment and bullying is something you should know about. It’s an issue that’s been steadily on the rise and sadly, the hospitality industry is known to have one of the highest incident rates compared to every other industry, globally. Unfortunately, this means that many staff in the hospitality industry will have already experienced or witnessed bullying or harassment at some point during their career.

Everyday factors can lead to misunderstandings, personality conflicts, and various types of misconduct, including harassment and bullying. This is why understanding what it means and knowing how to respond to it is crucial.

In this blog post, we detail the meaning of harassment and bullying as well as understanding what to do if you or someone you know is in this situation, and how to prevent it from happening in the first place.

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Topics: Health and wellbeing, Hospitality insights, Hospitality managers, Hospitality staff

Rostering management with Lisa Spiden

Posted by Emily Marr on Oct 21, 2019 9:14:01 AM

A roster is a key running sheet for any business - it ensures your whole team knows exactly when and where they are needed on any given day. Getting your rosters right can have a significant impact on your venue and furthermore position you as a manager who’s capable of thinking about the overall business success, not just someone focused on operational tasks.

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Topics: Hotels, Typsy updates, Hospitality managers, Restaurants, Bars

Hospitality on-demand training delivers significant value - A case study from Hyatt Hotels

Posted by Emily Marr on Sep 24, 2019 2:00:00 PM
Founded in 1957, Hyatt is one of the world’s top hospitality companies with 18 hotel brands, located in 54 countries. In 2018, Hyatt has been ranked #186 on Forbes "America's Best Employers" list. Since July 2018, Grand Hyatt Muscat & Andaz Singapore have been learning new hospitality skills through Typsy.
In this Typsy case study, Joseph Gomes, F&B Training Manager at Grand Hyatt Muscat and Audrey Silvaraj, F&B Training Manager at Andaz Singapore take you through their learning experience with Typsy. 

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Topics: Case studies, Media

New course: Training fundamentals with Nicolas Simon

Posted by Emily Marr on Sep 6, 2019 4:21:55 PM

Whether you're working in a restaurant, cafe, bar, hotel or any other part of the hospitality industry, training your staff is one of the most important things you can in your business. This is especially true as younger generations hit the workforce, with 87% of them stating that training and development are crucial to them in a job.

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Topics: Hotels, Typsy updates, Hospitality managers, Restaurants, Hospitality training, Bars