You get to work like any other normal day, and there is a slew of notifications from major review platforms. Customers have been reviewing their stay, their meals, the service, the atmosphere. Most of the reviews are positive, and you’re feeling pretty chuffed. Then suddenly, you come across a negative review: a thumbs down, one star, maybe it’s in capitals. Your stomach drops, and you start to sweat a little. How are you going to respond? Should you reply at all?
Finding the best hospitality staff can be a tough gig, especially considering the impending skills shortage hospitality businesses are soon going to face. What’s even more challenging than trying to find staff, is sorting through hundreds of resumes.
At Sidekicker, we recruit around 1,500 casual staff per month (in the quiet season) so we have to get pretty creative with how we source the best candidates.
Here’s are four creative ways to find hospitality staff:
Customer service and luxury are both about the same thing: attitude.
While you may not be able to offer your guests handmade chocolates wrapped in gold leaf, there are simple ways to upgrade your service from economy to first class.
To have a sustainable hotel business, you need repeat customers. How do you secure your client’s loyalty, especially when the hotel market has become so saturated with choice?
Business clients are looking for location, privacy and peace. Even if you’re not a luxury hotel, you can still offer luxury service – especially for those who are paying a premium for the privilege.
Rob Cecconi made quite an impression on the crowd at our event last year. In his loud island shirt, he burst onto the stage with a passionate story about opening Tropica Island Resort, Fiji's newest award-winning adults-only resort.
It's hard not to feel inspired when you hear what he has to say about building such a fun and popular place to stay. In his own words, it's all about how small things make the biggest difference; both with your guests and with your own people.
Watch Rob's invigorating live talk now, and then read the interview below to hear more about his philosophy.