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Welcome to the Typsy Blog

How to offer luxury service on an economy budget

Posted by Ilona Wallace on Oct 11, 2016 7:20:00 AM

Customer service and luxury are both about the same thing: attitude.

While you may not be able to offer your guests handmade chocolates wrapped in gold leaf, there are simple ways to upgrade your service from economy to first class.

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Categories: Customer service, Tips for hoteliers

How to give business travelers an unforgettable experience

Posted by Ilona Wallace on Sep 27, 2016 9:08:00 AM

To have a sustainable hotel business, you need repeat customers. How do you secure your client’s loyalty, especially when the hotel market has become so saturated with choice?

Business clients are looking for location, privacy and peace. Even if you’re not a luxury hotel, you can still offer luxury service – especially for those who are paying a premium for the privilege.

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Categories: Customer service, Tips for hoteliers

Exclusive live talk – Rob Cecconi from Tropica Island Resort

Posted by Emily Tatti on Aug 1, 2016 9:30:00 AM

Rob Cecconi made quite an impression on the crowd at our event last year. In his loud island shirt, he burst onto the stage with a passionate story about opening Tropica Island Resort, Fiji's newest award-winning adults-only resort.

It's hard not to feel inspired when you hear what he has to say about building such a fun and popular place to stay. In his own words, it's all about how small things make the biggest difference; both with your guests and with your own people. 

Watch Rob's invigorating live talk now, and then read the interview below to hear more about his philosophy. 

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Categories: Hospitality interview, Live talk, Tips for hoteliers

23 unique article ideas for your hotel blog

Posted by Emily Tatti on Jun 28, 2016 9:30:00 AM

There’s no question in my mind that all hotels should have a blog. It’s a place to broadcast your news and demonstrate your personality, and it’s also your ticket to Google’s search results. If you can keep up a regular calendar of useful, interesting content, then travelers will start to depend on you for information.

But I know from personal experience – posting a lot is hard. You have to keep racking your brain for new things to write about. I have a Word doc full of ideas on my computer just so I have somewhere to turn when I’m feeling time poor or uninspired.

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Categories: Content marketing, Tips for marketers, Tips for hoteliers

7 amazing hotel amenities from around the world

Posted by Emily Tatti on Jun 14, 2016 9:30:00 AM

It can be really hard to get journalists talking about your hotel when there are thousands of other properties out there.

That’s why a lot of hotels are coming up with totally crazy amenities to generate press coverage. It’s a risky move, but if you can hit on an idea that resonates with guests, it can definitely get some chatter happening.

Not even sure where you could start? Take a look at the unique and unusual amenities these hotels are offering!

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Categories: Tips for hoteliers, Hospitality inspiration

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