As the hospitality industry evolves and changes, the ability to have a committed, focused and engaged team is becoming more and more critical – for sustained business success.

In fact, the competitive landscape continues to “turn on a dime” and technology keeps surprising us and can affect how engaged your staff members might be. This is where hospitality leadership steps in.

Being a great boss is one thing but becoming a leader of your team is something else entirely. A leader creates a workplace that enables growth, positive interactions and provides support to team members. So, what does it mean to be a leader and how do you become a great one?