--- title: Take control of your staff learning with custom content description: Teach your staff skills specific to your business with the Typsy Custom Content feature. image: https://blog.typsy.com/hubfs/New%20feature%20-%20custom%20content_750x403.png --- [Turn guest feedback into action with ReviewLearn ![](https://orchardcore.typsy.com/media/svg-icons-2026/arrow-right.svg)](https://www.typsy.com/platform/features/reviewlearn) ![](https://orchardcore.typsy.com/media/svg-icons-2026/user-profile-circle.svg) LOGIN [Member](https://member.typsy.com/) [Manager](https://manager.typsy.com/) | [![](https://orchardcore.typsy.com/media/svg-icons-2026/headphones-white.svg) CONTACT US](https://www.typsy.com/contact) [![Typsy Brand](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [BOOK A DEMO](https://www.typsy.com/contact/demo) [![Typsy](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [Search courses](https://www.typsy.com/discover/courses) - Platform Platform [![](https://orchardcore.typsy.com/media/svg-icons-2026/trusted-content-at-scale.svg) Trusted content at scale The world's largest and fastest-growing hospitality library.](https://www.typsy.com/platform/hospitality-training-library) [![](https://orchardcore.typsy.com/media/svg-icons-2026/global-hospitalility-credentials.svg) Global hospitality credentials Industry-recognized Typsy credentials validating real-world hospitality capability.](https://www.typsy.com/platform/hospitality-certifications) [![](https://orchardcore.typsy.com/media/svg-icons-2026/performance-intellgience.svg) Performance intelligence AI-powered intelligence that connects learning to measurable operational performance.](https://www.typsy.com/platform/performance-intelligence) [![](https://orchardcore.typsy.com/media/svg-icons-2026/hospitality-learning-operations.svg) Hospitality learning operations Infrastructure that embeds workforce capability into daily hospitality operations at scale.](https://www.typsy.com/platform/learning-operations) Innovation & Tools [![](https://orchardcore.typsy.com/media/svg-icons-2026/reviewlearn.svg) ReviewLearn](https://www.typsy.com/platform/features/reviewlearn) [![](https://orchardcore.typsy.com/media/svg-icons-2026/smartcards.svg) SmartCards](https://www.typsy.com/platform/features/smartcards) [![](https://orchardcore.typsy.com/media/svg-icons-2026/custom-content.svg) Custom content](https://www.typsy.com/platform/features/custom-content) [![](https://orchardcore.typsy.com/media/svg-icons-2026/language-translations.svg) Language translations](https://www.typsy.com/platform/features/language-translations) [![](https://orchardcore.typsy.com/media/svg-icons-2026/reporting.svg) Reporting](https://www.typsy.com/platform/features/reporting) [![](https://orchardcore.typsy.com/media/svg-icons-2026/activities.svg) Activities](https://www.typsy.com/platform/features/activities) [![](https://orchardcore.typsy.com/media/svg-icons-2026/assign-training.svg) Assign training](https://www.typsy.com/platform/features/assign-training) [![](https://orchardcore.typsy.com/media/nav_bar_svg_310x200/reviewlearn-pink.svg) ReviewLearn Turn guest reviews into targeted training automatically. 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TRY THE CALCULATOR](https://www.typsy.com/roi-calculator) - [Pricing](https://www.typsy.com/pricing) [SIGN UP](https://www.typsy.com/pricing) [BOOK A DEMO](https://www.typsy.com/contact/demo) [Help Center](https://intercom.help/typsy/en/)[Contact Us](https://www.typsy.com/contact) Typsy news # Take control of your staff learning with custom content [Emily Marr](https://blog.typsy.com/author/emily-marr) Jun 21, 2019 --- In the hospitality industry, employee turnover carves a pretty big dent on venue operating costs. In fact, Cornell’s Center for Hospitality Research has found that [turnover costs the hospitality industry $5,864](https://www.foodnewsfeed.com/content/why-restaurants-should-focus-employee-engagement) per lost employee. That’s why Typsy set out to help hospitality businesses provide their staff with the necessary skills to ensure they stay for longer. [![Typsy learning platform - add your own courses at typsy.com](https://blog.typsy.com/hs-fs/hubfs/New%20feature%20-%20custom%20content_750x403.png?width=750&name=New%20feature%20-%20custom%20content_750x403.png)](https://www.typsy.com/solutions/operational-training?utm_source=Blog&utm_medium=Social+media&utm_campaign=Blog+banner&utm_id=Blog) Typsy’s Custom Content feature provides hospitality businesses with a way to upload training videos specific to their venue, keep staff engaged and ensure they are ready for their next shift. This is perfect for adding your own standard operating procedures or brand standards, to then blend with [Typsy learning content from industry experts.](https://www.typsy.com/solutions/operational-training?utm_source=Blog&utm_medium=Social+media&utm_campaign=Blog+banner&utm_id=Blog) ## Custom Content Custom content is built for businesses of all sizes and provides you with a way to train your staff consistently with skills specific to your venue. As a hospitality business you have the option to film your in-house training on your mobile phone and upload instantly to the Typsy platform. Custom Content videos are then made available to organization members and can be assigned as part of their normal Typsy training. If filming on your mobile isn’t the quality you are after, you can also opt for the Typsy Content team to work with you and film using a production company who will take care of the filming, editing and graphics. We know that every business runs differently and have their own tips and tricks which is why when you upload your own content, it’s only available to you and your business – no other organization on Typsy can access it. It’s safe, secure and only available to your members. Go2HR has found that 40% of employees who receive [poor job training leave their positions](https://www.go2hr.ca/articles/employee-training-worth-investment) within the first year, which suggests that hospitality training and products like Custom Content are critical to improving workplace engagement and retention rates.    --- ## How Custom Content helps hospitality venues Brougham Arms Hotel and The RuC are already reaping the benefits of Custom Content by uploading videos that provide all their staff with a consistent message about venue-specific operations. *“Time is of the essence. Being able to record the content, deliver the content and make sure we provide a consistent, constant message to all our staff has been ultra-important to us. It’s about investing in the team.”* **Kylie Macumber. Operations Manager at Brougham Arms Hotel** “*We have shot our own short training videos on mobile phone and then uploaded them for the staff to see. I can’t tell you how many times in the past I’ve had to show people how to pour the perfect beer – now they can see it all on video at their own convenience.”* **Jeremy Wilcox. General Manager at The RUC** --- **[Find out more](https://www.typsy.com/custom-content) about [Custom Content](https://www.typsy.com/solutions/operational-training?utm_source=Blog&utm_medium=Social+media&utm_campaign=Blog+banner&utm_id=Blog) or get started by signing up for your [free Typsy trial](https://www.typsy.com/signup) today. Provide your staff with the skills they need to grow, ensure your business thrives, and more with Typsy.** [**![Typsy operational training for hotels](https://blog.typsy.com/hs-fs/hubfs/Typsy%20%20We%20teach%20hospitality%20to%20the%20world%20%20typsy.com%20blog%20banner%20_%20(1).png?width=600&name=Typsy%20%20We%20teach%20hospitality%20to%20the%20world%20%20typsy.com%20blog%20banner%20_%20(1).png)**](https://www.typsy.com/solutions/operational-training?utm_source=Blog&utm_medium=Social+media&utm_campaign=Blog+banner&utm_id=Blog) --- **You might also like:** | [![Typsy receives Institute of Hospitality endorsement\_200x113](https://blog.typsy.com/hs-fs/hubfs/Typsy%20receives%20Institute%20of%20Hospitality%20endorsement_200x113.png?width=200&name=Typsy%20receives%20Institute%20of%20Hospitality%20endorsement_200x113.png)](https://blog.typsy.com/typsy-receives-institute-of-hospitality-endorsement) [Typsy receives Institure of Hospitality endorsement](https://blog.typsy.com/typsy-receives-institute-of-hospitality-endorsement) | [![How corporate hospitality venues use Typsy - A case study from Solotel Group\_200x113](https://blog.typsy.com/hs-fs/hubfs/How%20corporate%20hospitality%20venues%20use%20Typsy%20-%20A%20case%20study%20from%20Solotel%20Group_200x113.jpg?width=200&name=How%20corporate%20hospitality%20venues%20use%20Typsy%20-%20A%20case%20study%20from%20Solotel%20Group_200x113.jpg)](https://blog.typsy.com/how-corporate-hospitality-venues-use-typsy-a-case-study-from-solotel-group) [How corporate hospitality venues use Typsy - A case study from Solotel Group](https://blog.typsy.com/how-corporate-hospitality-venues-use-typsy-a-case-study-from-solotel-group) | [![How corporate venues utilize Typsy - A case study from Seagrass Boutique Hospitality Group\_200x113](https://blog.typsy.com/hs-fs/hubfs/How%20corporate%20venues%20utilize%20Typsy%20-%20A%20case%20study%20from%20Seagrass%20Boutique%20Hospitality%20Group_200x113.png?width=200&name=How%20corporate%20venues%20utilize%20Typsy%20-%20A%20case%20study%20from%20Seagrass%20Boutique%20Hospitality%20Group_200x113.png)](https://blog.typsy.com/how-corporate-venues-utilize-typsy-a-case-study-from-seagrass-boutique-hospitality-group) [How corporate hospitality venues use Typsy - A case study from Seagrass Boutique Hospitality Group](https://blog.typsy.com/how-corporate-venues-utilize-typsy-a-case-study-from-seagrass-boutique-hospitality-group) | | --- | --- | --- | [Typsy news](https://blog.typsy.com/topic/typsy-news) [Team performance](https://blog.typsy.com/topic/team-performance) ## Similar posts Hotels ### [Transforming Hospitality Training: Typsy’s Evidence-Based Approach to Skills and Service Excellence](https://blog.typsy.com/transforming-hospitality-training-typsys-evidence-based-approach-to-skills-and-service-excellence) Discover how Typsy’s hospitality training platform delivers measurable impact with microlearning, blended learning, and guest-focused outcomes. Felicity Thomlinson Sep 5, 2025 Hotels ### [6 signs your staff training isn't working](https://blog.typsy.com/6-signs-your-staff-training-isnt-working) Investing in staff training has proven to be valuable. However it's frustrating when it's not working. Recognize these signs to help restructure your... Glennise Pinili Nov 14, 2017 Typsy news ### [How hospitality venues utilize Typsy - A case study from Brougham Arms](https://blog.typsy.com/how-hospitality-venues-utilize-typsy-a-case-study-from-brougham-arms) Find out how the award-winning Brougham Arms Hotel utilizes Typsy's Custom Content feature to create specialized training videos for its hospitality... Ivana Rnjak Jan 29, 2019 ### Get notified on new marketing insights Be the first to know about new B2B SaaS Marketing insights to build or refine your marketing function with the tools and knowledge of today’s industry. 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