Training your staff during the 2019 Holiday Season

For many hospitality businesses globally, the holiday season can be one of the busiest times of the year. From seasonal menu changes to large bookings, hospitality managers have a lot on their plate. That is why Typsy has designed and uploaded four different playlist templates for you to copy to your account and send out to your members!

Screen Shot 2019-12-04 at 2.21.53 pm

These short playlists focus on the four main areas of food and beverage that tend to get the busiest during this time of year: waitstaff/servers, back of house, bartenders, and management. These pre-built playlists will only be available for the holiday season - however, all of the lessons and content included in them are still available year-round.

These ready to go playlists can be assigned out before the major rush hits so that training and learning don’t go out the window with hectic schedules. Although these playlists have been designed by our team to save you time, they are completely customizable! If some lessons apply to your team and some don’t, you can add and remove as you see fit. Simply go to your manager account, select Playlists (under Discover) and search for our Holiday Season 2019 playlists to use our templates. Once you choose the playlist you would like to use, select “Copy to my playlists” at the top of the page - as seen in the below image:

Screen Shot 2019-12-04 at 2.23.45 pm

1. Server/Waitstaff Playlist

This playlist has been specifically designed to help your servers brush up on areas related to handling large crowds, as well as upselling specials, starters, drinks, and desserts. Teach your staff to make the most of this busy season by being able to really sell your holiday menu to its fullest.

2. Back of House Playlist

This playlist will walk your members through the basics of food safety. Especially focusing on temperature control and food storage, which could come in handy during large group functions or buffets.

3. Bartender Playlist

Your bartenders know how to make a killer cocktail, but do they know how to recommend drinks to your guests? Recommending drinks and specific alcohols can often increase profits and improve the guest experience. This playlist will help your team learn how to recommend champagne, vodka, gin, and beer.

4. Manager Playlist

During this busy season, don’t forget the learning and development available to your shift managers and department heads. This playlist has been designed to make sure you have adequate coverage and avoid mistakes in your schedule/roster. The playlist also includes important information on building your team’s food knowledge and ensuring they provide consistent service. These concepts can not only help improve the guest experience, but also the bottom line in your venue.

Screen Shot 2019-12-04 at 2.27.54 pm

The Typsy Holiday Season playlists have been curated to save you time this busy season. Use them to train your staff in the days and weeks leading up to large events or new menus. These expert-led lessons will go a long way in ensuring that you and your team make the most of this busy season.