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Why you should use online videos to train your hospitality staff

Posted by Chloe Papas on Jul 11, 2018 8:23:00 AM

More and more hospitality companies and managers are turning to online video platforms to train incoming employees or upskill existing staff members. There are many different reasons for the switch from face-to-face training to online, including ease of use and accessibility for all staff members, as well as cost and the incredible rise of video as the world’s favorite medium.

Video can also provide a layered and more rich experience for employees, who will appreciate individual self-paced learning. Want to know more about the benefits of training your hospitality staff using video? Take a look.   

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Online videos are a money-saver

Training staff can be an expensive activity. Conducting training face-to-face often means investing in a trainer or utilizing existing management staff who may be pulled away from their regular roles and need to be replaced for the day or week.

Other costs of in-house training may include a venue if you are training multiple staff, catering, travel costs, and most of all - time. Online video training platforms like Typsy are an incredibly economical option, saving you and your company a significant outlay on in-house training. You also know exactly what you are getting - and what your staff are getting - before they begin their training.

All eyes are on video

Most, if not all, of your employees will already be used to consuming information through video. The stats show that
in 2019, people spent an average of 84 minutes per day watching videos online; whether it’s Netflix, YouTube, videos on social media, or even using Skype - your staff already use video in their daily lives.

Videos are the most accessible online platform because they encompass visual, audio and often written cues in the form of subtitles, and can be used to engage any age group or group of learners. Your incoming employees will be grateful for the easy access and lack of pressure that goes hand in hand with video training.

Typsy online hospitality training and learning platform at typsy.com

All learning types are accounted for

For many people, traditional training methods simply do not work. Whether it’s going through long induction checklists, manuals, or taking notes while someone else speaks, the way that individuals learn is rapidly changing with the rise of different technologies.

Young people in particular - whom are often the key employed demographic of the hospitality industry - are more likely to learn visually. Studies have found that around 65% of people learn best using visual cues.

Learning using videos encompasses almost all learning styles; you can see and hear the trainer, take notes at your own pace, take the course again or focus on certain parts, and do it all from the comfort of your own home.

It's much more efficient

When it comes to the hiring process, all managers and owners have one thing in common: they want the process to run smoothly and happen as efficiently as possible.

If you choose to conduct in-house or face-to-face training, the process can often stall - you have to find the perfect date and time for the trainer and your new staff, not to mention lock in a venue and ensure enough time is set aside. However with online training, there's no need to worry about this because it can be set up easily and delivered efficiently. 

Welcome to Typsy - Promo Trailer - May 2018

It can be completed remotely

By making a considered choice to work with a video training platform like Typsy, you can ensure that not only do you not need to worry about the logistics of in-house training, it also means that your incoming staff can do training in their own time. Simply set them a date that the training videos need to be completed by, and they can then watch and learn at a time that works best for them.


Courses tailored to your needs

When training groups of new staff members, face-to-face training often just covers the basics and doesn’t zero in specific job areas or the nitty gritty of a role. With online video training platforms like Typsy, you can choose courses tailored to your needs.

Whether you are employing one or two new employees or 20, whether they all have the same position or are will be filling very different roles, Typsy training videos can cover just the basics, or drill down to the tiny details.

Want to teach brand new servers how to deliver top-level customer service? We’ve got a course for that. Want your more experienced staff to learn about customer dietary restrictions or self-care? We have that covered to.

Training hospitality staff using online videos is clear cut, far more affordable than traditional training, will accommodate for all your staff members’ learning needs, and means that you can constantly provide personal development and upskilling opportunities.

Wondering how online training could benefit your business? Get in touch with us today, or start your 10-Day free trial

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Topics: Hospitality managers, Hospitality training