In this online course, Jason James of Odd Duck Restaurant explains how to provide service with integrity. This is a resource for training restaurant staff.
In some of our most recent course releases, we've talked about the technical aspects of server etiquette, but there's one thing we haven't covered yet – and that's the ethics of service, which is really one of the most important aspect of working in hospitality.
When we say the ethics of service, we mean how you upsell to guests, how you deal with mistakes, how you support other servers, and how much work you put into your personal development.
In our latest course, Jason James, the general manager and operating partner of Odd Duck in Austin, Texas, will talk about how you should be providing service with pride and integrity.
You can watch his brief introduction to the course right now.
Odd Duck is a farm-to-table restaurant known for its commitment to locally sourced ingredients. It's also celebrated for the care it takes when helping guests deal with special dietary requirements. Jason has years of experience working in, and developing, ethically minded restaurants that customers return to, again and again. Don't believe us? Just take a look at Odd Duck’s amazing reviews on Facebook, Yelp and Google!
We recommend managers use this course to communicate strong hospitality values to their teams.
It’s also a great watch for servers who want to learn how to be authentic while still achieving their sales goals.
Browse the full list of video lessons below.
Check out the full list of videos available by visiting Jason's instructor page. You can watch all of them – and everything else in our library – for free by entering your email address!
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