--- title: How to measure return on investment in hospitality training description: You can't underestimate the importance of training in the hospitality industry. But how can you measure if your employee training is actually working? image: https://blog.typsy.com/hubfs/Blog_Images/How%20to%20Measure%20Return%20on%20Investment%20in%20Hospitality%20Training.png --- [Turn guest feedback into action with ReviewLearn ![](https://orchardcore.typsy.com/media/svg-icons-2026/arrow-right.svg)](https://www.typsy.com/platform/features/reviewlearn) ![](https://orchardcore.typsy.com/media/svg-icons-2026/user-profile-circle.svg) LOGIN [Member](https://member.typsy.com/) [Manager](https://manager.typsy.com/) | [![](https://orchardcore.typsy.com/media/svg-icons-2026/headphones-white.svg) CONTACT US](https://www.typsy.com/contact) [![Typsy Brand](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [BOOK A DEMO](https://www.typsy.com/contact/demo) [![Typsy](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [Search courses](https://www.typsy.com/discover/courses) - Platform Platform [![](https://orchardcore.typsy.com/media/svg-icons-2026/trusted-content-at-scale.svg) Trusted content at scale The world's largest and fastest-growing hospitality library.](https://www.typsy.com/platform/hospitality-training-library) [![](https://orchardcore.typsy.com/media/svg-icons-2026/global-hospitalility-credentials.svg) Global hospitality credentials Industry-recognized Typsy credentials validating real-world hospitality capability.](https://www.typsy.com/platform/hospitality-certifications) [![](https://orchardcore.typsy.com/media/svg-icons-2026/performance-intellgience.svg) Performance intelligence AI-powered intelligence that connects learning to measurable operational performance.](https://www.typsy.com/platform/performance-intelligence) [![](https://orchardcore.typsy.com/media/svg-icons-2026/hospitality-learning-operations.svg) Hospitality learning operations Infrastructure that embeds workforce capability into daily hospitality operations at scale.](https://www.typsy.com/platform/learning-operations) Innovation & Tools [![](https://orchardcore.typsy.com/media/svg-icons-2026/reviewlearn.svg) ReviewLearn](https://www.typsy.com/platform/features/reviewlearn) [![](https://orchardcore.typsy.com/media/svg-icons-2026/smartcards.svg) SmartCards](https://www.typsy.com/platform/features/smartcards) [![](https://orchardcore.typsy.com/media/svg-icons-2026/custom-content.svg) Custom content](https://www.typsy.com/platform/features/custom-content) [![](https://orchardcore.typsy.com/media/svg-icons-2026/language-translations.svg) Language translations](https://www.typsy.com/platform/features/language-translations) [![](https://orchardcore.typsy.com/media/svg-icons-2026/reporting.svg) Reporting](https://www.typsy.com/platform/features/reporting) [![](https://orchardcore.typsy.com/media/svg-icons-2026/activities.svg) Activities](https://www.typsy.com/platform/features/activities) [![](https://orchardcore.typsy.com/media/svg-icons-2026/assign-training.svg) Assign training](https://www.typsy.com/platform/features/assign-training) [![](https://orchardcore.typsy.com/media/nav_bar_svg_310x200/reviewlearn-pink.svg) ReviewLearn Turn guest reviews into targeted training automatically. 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TRY THE CALCULATOR](https://www.typsy.com/roi-calculator) - [Pricing](https://www.typsy.com/pricing) [SIGN UP](https://www.typsy.com/pricing) [BOOK A DEMO](https://www.typsy.com/contact/demo) [Help Center](https://intercom.help/typsy/en/)[Contact Us](https://www.typsy.com/contact) Hotels # How to measure return on investment in hospitality training [Ilona Wallace](https://blog.typsy.com/author/ilona-wallace) Mar 7, 2017 --- Before you pack up shop and ship all your workers off to a training session, it’s worth sitting down and looking at what your business will get back from certain types of training. Not all lessons can be valued in dollars and cents, of course, but if you’re planning a new training regime for your staff, the first thing to do is to make sure the benefits outweigh the costs. ## **![How to Measure Return on Investment in Hospitality Training.png](https://blog.typsy.com/hs-fs/hubfs/Blog_Images/How%20to%20Measure%20Return%20on%20Investment%20in%20Hospitality%20Training.png?width=632&height=356&name=How%20to%20Measure%20Return%20on%20Investment%20in%20Hospitality%20Training.png)** --- ## **How do you put a dollar value on skills?** When you think about the importance of training in the hospitality industry, there’s no denying that it’s vital. The main issue with calculating return on investment in training is this: how do you put a dollar value on your employees’ skills? There are a few ways to look at this.   ### **Consider wages** However much you pay an employee per hour is what that hour of their time is worth to you. By employing that person, you’ve agreed that their skills and time are worth $X. So, inherently, even subconsciously, you’ve already placed a dollar value on that employee’s skills. How can training help you get more bang for that buck? ### **Think in terms of benefits** Take this one right back to basics: if you can train your staff well enough that they can successfully upsell four glasses of wine per week, that extra income goes straight into your kitty. Another way to look at this: without training, that staff member is selling four *fewer* glasses of wine per week than possible. Benefits also come by avoiding the following losses. ### **Think in terms of losses** Don’t think of losses simply as a number of missed sales opportunities. Losses can be accumulated across your whole business, and be caused by inadequate customer service, poor waste-management processes, lack of confidence or knowledge to upsell, errors in administration or accounting, or high staff turnover. For instance, how many refunds does your business process? How many of these errors could be corrected by training? Or, what food and disposables are you wasting? Could the amount of waste be reduced by educating staff or updating protocols? Consider your staff turnover. We’ve [discussed previously](https://blog.typsy.com/how-to-improve-employee-engagement-through-online-training) that better training opportunities lead to higher motivation and retention of staff. The longer you can keep your staff, and the more loyal they are, the lower your outlays are. If staff turnover is high, you have to fork out for these costs: - Advertising for new staff - Overworking remaining staff, or under-staffing your business, while looking for new workers - Expenses associated with basic training for new staff, e.g. paying supervisors to work additional hours, effectively doubling your staffing costs for the training period - New uniforms, badges, log-ins, keycards, and other accumulating expenses. Each of those costs is a loss. A loss you could potentially guard against by keeping staff happy and trained to the best of their ability. **So, add it all together.** Consider the value of those benefits and costs, and then compare this to how much you’re willing to spend on training. --- ## **Doing the math** When it comes to measuring the success of training programs, often businesses rely on end-of-session surveys, six-month reviews, and other forms of qualitative feedback. But sometimes this isn’t pragmatic enough. If your café is part of a chain or larger body corporate, the suits will want to know the net value of an investment in training. ROI calculators can be found all over the internet, but Typsy has built one that is specific to hospitality businesses. Here, you can input your restaurant’s figures alongside industry standards, and compare how your business measures up. It can also be used as a strategic planning tool – if your goal is to reduce staff turnover by 5%, check back in six months to see how you’re tracking.     **You Might Also Like** | [![Improving Employee Engagement.png](https://blog.typsy.com/hs-fs/hubfs/Blog_Images/You_Might_Also_Like/Improving%20Employee%20Engagement.png?width=200&height=113&name=Improving%20Employee%20Engagement.png)](https://blog.typsy.com/how-to-improve-employee-engagement-through-online-training) [How to Improve Employee Engagement Through Online Training](https://blog.typsy.com/how-to-improve-employee-engagement-through-online-training) | [![Online Training and Orientation.png](https://blog.typsy.com/hs-fs/hubfs/Blog_Images/Online%20Training%20and%20Orientation.png?width=200&height=113&name=Online%20Training%20and%20Orientation.png)](https://blog.typsy.com/how-online-learning-can-improve-induction-training-in-hospitality) [How Online Learning Can Improve Induction Training](https://blog.typsy.com/how-online-learning-can-improve-induction-training-in-hospitality) | [![Daily Learning Habits.png](https://blog.typsy.com/hs-fs/hubfs/Blog_Images/Daily%20Learning%20Habits.png?width=200&height=113&name=Daily%20Learning%20Habits.png)](https://blog.typsy.com/7-ways-to-help-hospitality-employees-develop-daily-learning-habits) [7 Ways to Help Hospitality Employees Develop Daily Learning Habits](https://blog.typsy.com/7-ways-to-help-hospitality-employees-develop-daily-learning-habits) | | --- | --- | --- |   [Hotels](https://blog.typsy.com/topic/hotels) [Restaurants & Bars](https://blog.typsy.com/topic/restaurants-bars) [Team performance](https://blog.typsy.com/topic/team-performance) [Leadership & management](https://blog.typsy.com/topic/leadership-management) ## Similar posts Hospitality trends ### [How online learning can improve induction training in hospitality](https://blog.typsy.com/how-online-learning-can-improve-induction-training-in-hospitality) Inducting new staff in your restaurant can be time-consuming and stressful. That's why online learning can really help you improve your staff... Chloe Papas Feb 12, 2017 Team performance ### [Why you should use online videos to train your hospitality staff](https://blog.typsy.com/why-you-should-use-online-videos-to-train-your-hospitality-staff) Training your hospitality staff through online videos has many benefits. It can help save time, money and ensures staff are trained consistently.... Chloe Papas Jul 10, 2018 Typsy news ### [How switching to online training with Typsy helped with onboarding new staff - A case study from Steamboat Resort.](https://blog.typsy.com/onboarding-training-a-case-study-from-steamboat) Find out how the famous ski resort introduced Typsy online training, plus their own operational training to improve onboarding of new hospitality... Felicity Thomlinson Jul 7, 2021 ### Get notified on new marketing insights Be the first to know about new B2B SaaS Marketing insights to build or refine your marketing function with the tools and knowledge of today’s industry. 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