--- title: "What’s new on Typsy: Learning service ethics and avoiding burnout" description: This week we launched our ethics of service courses with Jason James from Odd Duck. We also wrote a guest blog about how burnout impacts restaurant workers. image: https://blog.typsy.com/hubfs/Blog_Images/Sake%20Basics%20Course.png --- [Turn guest feedback into action with ReviewLearn ![](https://orchardcore.typsy.com/media/svg-icons-2026/arrow-right.svg)](https://www.typsy.com/platform/features/reviewlearn) ![](https://orchardcore.typsy.com/media/svg-icons-2026/user-profile-circle.svg) LOGIN [Member](https://member.typsy.com/) [Manager](https://manager.typsy.com/) | [![](https://orchardcore.typsy.com/media/svg-icons-2026/headphones-white.svg) CONTACT US](https://www.typsy.com/contact) [![Typsy Brand](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [BOOK A DEMO](https://www.typsy.com/contact/demo) [![Typsy](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [Search courses](https://www.typsy.com/discover/courses) - Platform Platform [![](https://orchardcore.typsy.com/media/svg-icons-2026/trusted-content-at-scale.svg) Trusted content at scale The world's largest and fastest-growing hospitality library.](https://www.typsy.com/platform/hospitality-training-library) [![](https://orchardcore.typsy.com/media/svg-icons-2026/global-hospitalility-credentials.svg) Global hospitality credentials Industry-recognized Typsy credentials validating real-world hospitality capability.](https://www.typsy.com/platform/hospitality-certifications) [![](https://orchardcore.typsy.com/media/svg-icons-2026/performance-intellgience.svg) Performance intelligence AI-powered intelligence that connects learning to measurable operational performance.](https://www.typsy.com/platform/performance-intelligence) [![](https://orchardcore.typsy.com/media/svg-icons-2026/hospitality-learning-operations.svg) Hospitality learning operations Infrastructure that embeds workforce capability into daily hospitality operations at scale.](https://www.typsy.com/platform/learning-operations) Innovation & Tools [![](https://orchardcore.typsy.com/media/svg-icons-2026/reviewlearn.svg) ReviewLearn](https://www.typsy.com/platform/features/reviewlearn) [![](https://orchardcore.typsy.com/media/svg-icons-2026/smartcards.svg) SmartCards](https://www.typsy.com/platform/features/smartcards) [![](https://orchardcore.typsy.com/media/svg-icons-2026/custom-content.svg) Custom content](https://www.typsy.com/platform/features/custom-content) [![](https://orchardcore.typsy.com/media/svg-icons-2026/language-translations.svg) Language translations](https://www.typsy.com/platform/features/language-translations) [![](https://orchardcore.typsy.com/media/svg-icons-2026/reporting.svg) Reporting](https://www.typsy.com/platform/features/reporting) [![](https://orchardcore.typsy.com/media/svg-icons-2026/activities.svg) Activities](https://www.typsy.com/platform/features/activities) [![](https://orchardcore.typsy.com/media/svg-icons-2026/assign-training.svg) Assign training](https://www.typsy.com/platform/features/assign-training) [![](https://orchardcore.typsy.com/media/nav_bar_svg_310x200/reviewlearn-pink.svg) ReviewLearn Turn guest reviews into targeted training automatically. TRY REVIEWLEARN](https://www.typsy.com/platform/features/reviewlearn) - Solutions By role [Owners](https://www.typsy.com/solutions/roles/hospitality-owners) [CEO](https://www.typsy.com/solutions/roles/ceo) [CFO](https://www.typsy.com/solutions/roles/cfo) [Hotel GMs & property leaders](https://www.typsy.com/solutions/roles/hotel-general-managers) [Group operations](https://www.typsy.com/solutions/roles/operations-leaders) [HR & talent](https://www.typsy.com/solutions/roles/hr-talent) [Learning & development](https://www.typsy.com/solutions/roles/learning-development) [Guest experience & quality assurance](https://www.typsy.com/solutions/roles/guest-experience-leaders) By business challenge [Accelerate onboarding](https://www.typsy.com/solutions/challenges/employee-onboarding) [Workforce engagement & retention](https://www.typsy.com/solutions/challenges/staff-engagement-retention) [Leadership development](https://www.typsy.com/solutions/challenges/leadership-development) [Compliance & risk management](https://www.typsy.com/solutions/challenges/compliance-training) [Brand consistency](https://www.typsy.com/solutions/challenges/brand-consistency) [Service quality & guest satisfaction](https://www.typsy.com/solutions/challenges/guest-experience) By organization type [Hotels, resorts & accommodation](https://www.typsy.com/solutions/industries/hotels-resorts) [Restaurant & F&B groups](https://www.typsy.com/solutions/industries/restaurants-food-service) [Hospitality operators](https://www.typsy.com/solutions/industries/hospitality-operators) [Hospitality education & training](https://www.typsy.com/solutions/industries/hospitality-schools) [![](https://orchardcore.typsy.com/media/nav_bar_image_458x444/manager-on-mobile.png) Cut onboarding time in half See how leading hospitality brands get their teams floor-ready faster. EXPLORE ONBOARDING](https://www.typsy.com/solutions/challenges/employee-onboarding) - Resources Customer success [Customer stories](https://www.typsy.com/customer-stories) [ROI calculator](https://www.typsy.com/roi-calculator) Company & expertise [About us](https://www.typsy.com/about) [Partner ecosystem](https://www.typsy.com/partners) [Industry awards](https://www.typsy.com/awards) [Blog](https://www.typsy.com/learn/blog) Platform & trust [Security & Compliance](https://www.typsy.com/platform/security-compliance) [Global scalability](https://www.typsy.com/platform/global-scalability) [Implementation & Support](https://www.typsy.com/platform/implementation-support) [![](https://orchardcore.typsy.com/media/nav_bar_svg_310x200/roi-calc.svg) Calculate Your ROI Discover exactly how much your business can save by reducing turnover and streamlining team training. TRY THE CALCULATOR](https://www.typsy.com/roi-calculator) - [Pricing](https://www.typsy.com/pricing) [SIGN UP](https://www.typsy.com/pricing) [BOOK A DEMO](https://www.typsy.com/contact/demo) [Help Center](https://intercom.help/typsy/en/)[Contact Us](https://www.typsy.com/contact) Hotels # What’s new on Typsy: Learning service ethics and avoiding burnout [Emily Tatti](https://blog.typsy.com/author/emily-tatti) May 5, 2017 --- This week, we released a course that we think front of house staff will really like, which is all about delivering authentic service. We also have some exciting content in the pipeline, including an upcoming course on sake! Our production team just finished shooting this one in San Francisco, and they learnt all about introducing sake into your restaurant (but more on that below).    ---   ## **Learn Service Ethics with Jason James**                         1:02       1:02       - Speed 1x - 0.5x - 1x - 1.25x - 1.5x - 1.75x - 2x - Quality 720p - Auto - 224p - 360p - 540p - 720p - 1080p                   [About Wistia](https://wistia.com/about-wistia?about=360607)Report a problemCopy link and thumbnail   Thanks for reporting a problem. We'll attach technical data about this session to help us figure out the issue. Which of these best describes the problem? Choose one Video plays but frequently stutters Video has poor quality Video fails to play Other Any other details or context?   Cancel Send message               Delivering honest, helpful service can be a very powerful thing. Not only does it set the tone for the guest experience, but it can also make up for delays in the kitchen or lacklustre food. Our latest course is all about how you deliver that kind of service. We travelled out to Austin in Texas to find our instructor for this one, because we had heard such outstanding feedback about the service at Odd Duck, a popular farm-to-table restaurant there. Jason James, the General Manager, was more than happy share his secrets with us.   In this course he covers topics like how to communicate properly with guests and managers, and why you should always be improving your knowledge as a server.     [![View the full course list now](https://no-cache.hubspot.com/cta/default/752063/a09fb956-5c48-479c-b61d-d1adbceeaea6.png)](https://cta-redirect.hubspot.com/cta/redirect/752063/a09fb956-5c48-479c-b61d-d1adbceeaea6)   ---   ## **Blog** Burnout is an epidemic in the restaurant industry. A recent [TINYpulse survey](https://news.tinypulse.com/lt-employee-retention-report-82043/) revealed that it’s the number one reason workers quit their jobs. We decided to write about the topic in a guest post for Uncorkd. We explored how managers can spot burnout before an employee resigns, and what they should do when they do see the signs, to help at-risk workers.     [![Check out the article on restaurant burnout](https://no-cache.hubspot.com/cta/default/752063/4aa8af78-63a3-4943-9bec-51e9bf60c755.png)](https://cta-redirect.hubspot.com/cta/redirect/752063/4aa8af78-63a3-4943-9bec-51e9bf60c755)   --- ## **News**  ![Sake Basics Course.png](https://blog.typsy.com/hs-fs/hubfs/Blog_Images/Sake%20Basics%20Course.png?width=632&height=340&name=Sake%20Basics%20Course.png) Over the next few months, we're working to really diversify our food and beverage library and bring you content that you simply can't find anywhere else. This week, we had a very exciting course shoot with Yoshihiro Sako on sake for restaurant owners. Yoshihiro is a San Francisco based sake educator and sommelier, and we think you're going to love learning the nuances of this drink, which is becoming more and more popular around the world! If you'd like to find out when this course goes live, [sign up to our newsletter](http://info.typsy.com/typsy-newsletters), which goes out twice a month and is full of our latest blog and course updates.    [![Sign up to our newsletter](https://no-cache.hubspot.com/cta/default/752063/36879792-4c63-40f0-999c-06a24cd26af5.png)](https://cta-redirect.hubspot.com/cta/redirect/752063/36879792-4c63-40f0-999c-06a24cd26af5)   [Hotels](https://blog.typsy.com/topic/hotels) [Typsy news](https://blog.typsy.com/topic/typsy-news) [Restaurants & Bars](https://blog.typsy.com/topic/restaurants-bars) ## Similar posts Hotels ### [What's new on Typsy: A customer allergy course and ch-ch-changes](https://blog.typsy.com/whats-new-on-typsy-a-customer-allergy-course-and-ch-ch-changes) This week on Typsy, we consider how to handle customer food allergies. We also have an exciting announcement – we're launching a brand new website! Emily Tatti May 19, 2017 Hotels ### [What’s new on Typsy: Table service 101 and an edgier look](https://blog.typsy.com/whats-new-on-typsy-table-service-101-and-edgier-look) This week we launched our table service 101 course with Kate Edwards. We also released a live talk from Yossi Ghinsberg – catch it before the movie... Emily Tatti Apr 20, 2017 Hotels ### [What's new on Typsy: American whiskey courses and insights on service](https://blog.typsy.com/whats-new-on-typsy-american-whiskey-courses-and-insights-on-service) Here's a quick wrap up of Typsy's newest hospitality courses, resources and live broadcasts. Don't miss our American whiskey courses with Dustin... Emily Tatti Mar 5, 2017 ### Get notified on new marketing insights Be the first to know about new B2B SaaS Marketing insights to build or refine your marketing function with the tools and knowledge of today’s industry. [About us](https://www.typsy.com/about) [Courses](https://www.typsy.com/discover/courses) [Pricing](https://www.typsy.com/pricing) [Contact us](https://www.typsy.com/contact) ###### Platform & Trust [Platform overview](https://www.typsy.com/platform) [Trusted hospitality content at scale](https://www.typsy.com/platform/hospitality-training-library) [Global hospitality credentials](https://www.typsy.com/platform/hospitality-certifications) [Performance intelligence](https://www.typsy.com/platform/performance-intelligence) [Hospitality learning operations](https://www.typsy.com/platform/learning-operations) [Language translations](https://www.typsy.com/solutions/training-translations) [Integrations & infrastructure](https://www.typsy.com/platform/integrations) ###### Solutions [Accelerate onboarding](https://www.typsy.com/solutions/challenges/employee-onboarding) [Workforce engagement & retention](https://www.typsy.com/solutions/challenges/staff-engagement-retention) [Leadership development](https://www.typsy.com/solutions/challenges/leadership-development) [Compliance & risk management](https://www.typsy.com/solutions/challenges/compliance-training) [Brand consistency](https://www.typsy.com/solutions/challenges/brand-consistency) [Service quality & guest satisfaction](https://www.typsy.com/solutions/challenges/guest-experience) ###### Hospitality segments [Hotels, resorts & accommodation](https://www.typsy.com/solutions/industries/hotels-resorts) [Restaurants & F&B groups](https://www.typsy.com/solutions/industries/restaurants-food-service) [Hospitality operators](https://www.typsy.com/solutions/industries/hospitality-operators) [Hospitality education](https://www.typsy.com/solutions/industries/hospitality-schools) ###### Hospitality courses [Courses overview](https://www.typsy.com/discover/courses) [Beverage courses](https://www.typsy.com/discover/courses/beverage) [Business courses](https://www.typsy.com/discover/courses/business) [Compliance courses](https://www.typsy.com/discover/courses/compliance) [Culinary courses](https://www.typsy.com/discover/courses/culinary) [Hotel courses](https://www.typsy.com/discover/courses/hotel) [Management courses](https://www.typsy.com/discover/courses/management) [Service courses](https://www.typsy.com/discover/courses/service) ###### Company & resources [About us](https://www.typsy.com/about) [Contact us](https://www.typsy.com/contact) [Help Hub](https://intercom.help/typsy/en/) [Implementation & support](https://www.typsy.com/platform/implementation-support) [ROI calculator](https://www.typsy.com/roi-calculator) [Partner ecosystem](https://www.typsy.com/partners) [Security & compliance](https://www.typsy.com/platform/security-compliance) [Typsy shop](https://www.typsy.com/shop) [Become an instructor](https://www.typsy.com/company/become-an-instructor) [Blog](https://www.typsy.com/learn/blog) [![Typsy](https://orchardcore.typsy.com/media/svg-icons-2026/logo-white.svg)](https://www.typsy.com/) [![](https://orchardcore.typsy.com/media/svg-icons-2026/typsy-linkin-icon.svg)](https://www.linkedin.com/company/7953302/) [![](https://orchardcore.typsy.com/media/svg-icons-2026/typsy-instragram-icon.svg)](http://www.instagram.com/asktypsy) [![](https://orchardcore.typsy.com/media/svg-icons-2026/typsy-facebookicon.svg)](http://www.facebook.com/asktypsy) [![](https://orchardcore.typsy.com/media/svg-icons-2026/typsy-youtube-icon.svg)](https://www.youtube.com/@Typsy) Hospitality insights that turn operational challenges into better performance. By submitting this form, you agree to Typsy's [Terms](https://www.typsy.com/legal) and [Privacy Policy](https://www.typsy.com/legal/privacy-policy). © 2026 Typsy. All rights reserved. [Privacy Policy](https://www.typsy.com/legal/privacy-policy) [Terms](https://www.typsy.com/legal)