Ruth Langley is a hospitality people specialist, training manager at Scarf and the Course Designer here at Typsy. She has worked in various restaurant and hotels, headed the operations team for a London event catering company and managed the training and marketing departments for a group of Melbourne event venues.
Effective suggesting and selling is an art and much like any worthwhile endeavor; requires practice, experience and a desire to serve. But restaurants cannot leave this critical element to chance or a staff member’s own initiative.
Owners and managers must consistently lead by example, nurture, train and develop their team to elevate the guest service experience. This approach is a powerful competitive advantage that leads to happier customers, word of mouth, glowing online reviews and increased sales.
One of the first major cost control points for food cost is food purchasing. What and how much to order, information from the sales mix as well as anticipated business levels and current inventory all contribute to the successful outcome of food purchasing for any business. It’s often like trying to hit a target that has several different parts that often seem to be moving in different directions all at the same time!
Understanding purchasing and applying straightforward approaches to it helps gain organization and, in turn, control over current inventory levels as well as the quantities to be ordered.
As someone who works in the hospitality industry, long hours and being on-the-go are two things you know well. So, when it comes to getting ready for the following week, finding the right motivation is key.
When the weekend is over, the alarm goes off and it's the start of the new week there are two ways to spend your morning. You can either be dull and unhappy, lying in bed and snoozing your alarm every ten minutes; or you can be enthusiastic about a new opportunity to live your day to the fullest.
You have a choice - which are you going to pick?
Working long, grueling hours is often considered a necessary part of any chef’s life. However, in the pursuit of excellence in the kitchen, chefs may find that 12-hour workdays can take a toll not only on their physical health but their personal relationships as well.
Many chefs are usually sleep-deprived and tend to have no social life outside of their work environment. Whether you’re just starting out on your hospitality training or have been working as a chef for many years, you must be able to manage your time wisely in order to handle long hours at work.
Here are some tips to keep yourself in good shape physically, mentally and emotionally.