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Theatre of the mind - the art of suggesting and selling

Posted by Roger Beaudoin on Oct 17, 2018 4:15:00 PM

Effective suggesting and selling is an art and much like any worthwhile endeavor; requires practice, experience and a desire to serve. But restaurants cannot leave this critical element to chance or a staff member’s own initiative.

Owners and managers must consistently lead by example, nurture, train and develop their team to elevate the guest service experience. This approach is a powerful competitive advantage that leads to happier customers, word of mouth, glowing online reviews and increased sales.

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Topics: Tips for front of house, Tips for back of house, Hospitality inspiration, Wellbeing for hospitality

Food purchasing - single versus multi-supplier strategies

Posted by Mike Walmsley on Oct 12, 2018 3:30:14 PM

One of the first major cost control points for food cost is food purchasing. What and how much to order, information from the sales mix as well as anticipated business levels and current inventory all contribute to the successful outcome of food purchasing for any business. It’s often like trying to hit a target that has several different parts that often seem to be moving in different directions all at the same time!

Understanding purchasing and applying straightforward approaches to it helps gain organization and, in turn, control over current inventory levels as well as the quantities to be ordered.

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Topics: Tips for front of house, Tips for back of house, Hospitality inspiration, Wellbeing for hospitality

How to recharge your batteries

Posted by Joe McLean on Oct 8, 2018 9:00:00 AM

As someone who works in the hospitality industry, long hours and being on-the-go are two things you know well. So, when it comes to getting ready for the following week, finding the right motivation is key.

When the weekend is over, the alarm goes off and it's the start of the new week there are two ways to spend your morning. You can either be dull and unhappy, lying in bed and snoozing your alarm every ten minutes; or you can be enthusiastic about a new opportunity to live your day to the fullest.

You have a choice - which are you going to pick?

 

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Topics: Tips for front of house, Tips for back of house, Hospitality inspiration, Wellbeing for hospitality

5 tips to handle long hours as a chef

Posted by Carla Jenkins on May 7, 2018 8:07:00 AM

Working long, grueling hours is often considered a necessary part of any chef’s life. However, in the pursuit of excellence in the kitchen, chefs may find that 12-hour workdays can take a toll not only on their physical health but their personal relationships as well.

Many chefs are usually sleep-deprived and tend to have no social life outside of their work environment. Whether you’re just starting out on your hospitality training or have been working as a chef for many years, you must be able to manage your time wisely in order to handle long hours at work. 

Here are some tips to keep yourself in good shape physically, mentally and emotionally.

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Topics: Tips for back of house, Wellbeing for hospitality

7 ways to stay motivated as a hospitality worker

Posted by Chris Richardson on Mar 13, 2018 8:37:00 AM

When working in hospitality you can have productive days where you’re keen and on a roll, other times you just have bad, ugly days. However the key thing that gets you to show up on either occasion, is your level of motivation.

As motivation is a limited resource, it’s important to make the most of it, and importantly, understand how you can find your own drive to keep you going at work. This applies to any role you have in hospitality - whether that’s a front of house staff member, or the Chief of Operations.

In the long term, strong motivation can help with your personal growth and success. So here are seven ways to stay motivated when working in the hospitality sector.

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Topics: Wellbeing for hospitality, Tips for front of house

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