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How to deal with aggressive customers

Posted by Komal Fatima on Mar 28, 2022 5:00:00 PM

What is the first thought that comes to mind when talking about an aggressive customer? 

The stereotype of a privileged person who demands proper service, screaming and shouting; without concern for the hospitality staff serving them.

Working in the hospitality sector you will encounter customers who either talk directly to you or the manager or since the internet has made it possible, leave negative reviews affecting the business and your growth professionally.

As a hospitality staff member ensuring guests have a positive experience in your venue is your topmost priority. In this blog post, you will learn 6 quick tips on how to deal with aggressive customers and prevent a hysterical showdown.

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Topics: Health and wellbeing, Hotels, Hospitality managers, Hospitality staff, Restaurants

Ideas for accommodating families with young children

Posted by Adrian Johansen on Dec 6, 2021 3:15:00 PM

While family vacations can be fun, every parent knows that traveling with children isn’t always easy. It can add a lot of stress, take longer to get around, and a lot of effort to keep kids from getting bored. 

If you want to become a top-tier choice for parents, it’s important to consider how your hotel can accommodate families. What are some child-friendly activities and amenities you can offer that would make their lives easier during their travels? 

One of the great things about offering child-friendly amenities is that once families know that their children enjoy staying at your establishment, they’re more likely to come back and be loyal guests. 

The best part about setting this all up? You can have a lot of fun doing it. With that in mind, let’s look at some ideas from our guest blogger Adrian Johansen for accommodating families with young children, so you can start marketing to a new target audience.

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Topics: Health and wellbeing, Hotels, Hospitality managers, Restaurants, Travel & tourism

3 tips to keep hospitality employees motivated during stressful times

Posted by Adrian Johansen on Nov 1, 2021 4:00:00 PM

It’s not uncommon for hospitality employees to experience times of stress, especially during busy seasons. But, the COVID-19 pandemic wreaked havoc on the industry, and the virus hasn’t subsided the way many people expected and hoped for at this point. 

On top of that, the holiday season is just around the corner. Though the pandemic is still lingering, many people want to get out and return to a sense of normalcy, so more people might be traveling over the holidays. 

So, what can you do to keep your employees motivated during stressful times? 

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Topics: Health and wellbeing, Hotels, Hospitality managers, Restaurants

Finding the balance between service ethics and employee appreciation

Posted by Beau Peters on Sep 6, 2021 3:45:00 PM

Solid customer service ethics are central to any thriving hospitality industry business. Let’s face it, your company’s success depends on your consumers feeling as though their needs have been put first at all times. There should be no doubt at all of your responsibility to prioritize their safety, security, comfort, and wellbeing throughout your interactions.   

In the blog post, guest writer Beau Peters looks into how you can find the balance between providing great customer service and protecting your employees from bullying and harassment.

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Topics: Health and wellbeing, Hospitality managers, Hospitality staff

4 tips to reduce stress and burnout while at work

Posted by Typsy on Jun 14, 2021 4:45:00 PM

Stress in the workplace is an unfortunate reality that accompanies most jobs, especially ones that tend to be more fast-paced. According to Stress.org, “80% of workers feel stress on the job, nearly half say they need help in learning how to manage stress…” Although stress might be a part of your everyday job, there are ways to avoid or reduce the level of stress you experience.

In this blog post, guest contributor Patrick Chism shares four tips to help you reduce stress and burnout while at work.

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Topics: Health and wellbeing, Hospitality managers, Hospitality staff