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How to get back into the training groove in the new year!

Posted by Doug Radkey on Jan 11, 2019 11:30:00 AM

Another year has passed us by. It’s time to reflect and make even greater improvements in your restaurant, bar, cafe, or hospitality business. Whether you believe in developing resolutions or not, your mindset for the upcoming year needs to be about “determination”.

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Topics: Managers, Staff, Training

How to conduct restaurant employee reviews

Posted by Anna Dolce on Jan 7, 2019 4:30:00 PM

Employee reviews: managers dread them as much as employees do.

Despite this aversion, reviews are an integral part of building your team, whether you’re a company of 2 or 20,000.

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Topics: Managers, Restaurants, Training

10 tips for better team communication at your restaurant

Posted by Ana Cvetkovic on Jan 2, 2019 3:30:00 PM

Smooth team communication in restaurants could be the difference between an establishment that thrives and one that fails. This reality exists whether you’re managing the team of a full-service restaurant, a laid-back, family-owned diner, or a busy fast-casual hotspot.

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Topics: Managers, Restaurants, Training

The importance of staff meals for restaurant teams

Posted by Ana Cvetkovic on Oct 30, 2018 9:30:00 AM

Savvy full-service restaurateurs know that building a strong team is important. According to Deloitte, 88% of employees and 94% of executives believe that “a distinct workplace culture is important to business success." Having a world-class culture can help you retain and attract top talent, which is hard to do in the restaurant industry.

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Topics: Managers, Restaurants, Training

What to say to your hospitality team in pre-shift meetings

Posted by Anna Dolce on Sep 4, 2018 8:22:00 AM

A sports coach’s pre-game meeting often determines the quality of the team’s played and the numbers on the final scoreboard. By the same measure,  pre-shift meetings influence the quality of each shift in the restaurant.

The truth is, many restaurants don't have pre-shift meetings, and some that do still don't have a solid system or strategy around how they do it. Many restaurant managers think of pre-shift meetings as a necessary evil. They make it boring and glum by merely talking about new specials, 86’d items, and pointing out the negatives, like wrong uniform or schedule issues. Some even use this opportunity to reprimand their team in front of their peers, which flies in the face of the purpose pre-shift meetings.

Here are some strategies and practices to make your pre-shift meetings more profitable, organized, and purposeful, rather than dreadful and disengaging for you and your team.

 

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Topics: Managers, Training