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Welcome to the Typsy Blog

Does your hospitality business need a CRM system?

Posted by Doug Radkey on Apr 17, 2019 1:39:21 PM

Customer satisfaction decides the level of success for all businesses.

Customer Relationship Management (CRM) for hotels, a tool used to monitor customer satisfaction, is based on three core principles; fostering new leads and customers, protecting its current customers, and enhancing the value of all attained customers within the organization.

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Topics: HR for hospitality venues, Tips for hospitality managers, Reputation management, Customer service, Tips for hoteliers, Tips for owners

How to increase menu prices without losing sales

Posted by Mike Walmsley on Apr 5, 2019 4:00:00 PM
Increasing prices is always tricky and your customer base will often recognize any changes quickly and may have a negative reaction to the change. Remember that it isn’t always about the price increase, it’s about people’s perception of the change and people are not very fond of change, at least not this kind!
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Topics: Tips for hospitality managers, Menu advice, Tips for owners

7 creative ways to engage hospitality employees

Posted by Ana Cvetkovic on Mar 29, 2019 2:30:00 PM

When venues work with a team of engaged employees, they create a sustainable and productive business. Creating a great workplace through employee engagement secures business owners less turnover, higher quality of work, more productivity, and more sales.

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Topics: Hospitality operations, Tips for hospitality managers, Hospitality training, Reputation management, Tips for owners

Increasing profit without increasing price

Posted by Mike Walmsley on Mar 15, 2019 3:00:00 PM

There is a delicate balance in food service when it comes to profit and menu pricing. Increasing prices too quickly could cause concern with your customers, while not increasing prices could cause issues with your business model. Don’t lose heart though! There are plenty of ways to increase profit without increasing the prices on your menus.

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Topics: Hospitality operations, Tips for hospitality managers, Menu advice, Tips for owners

7 tips for setting up food delivery for your restaurant

Posted by Alexia Carr on Mar 13, 2019 3:00:00 PM
Delivery service seems to be the way of the future when it comes to the restaurant business. It's estimated that the number of customers expecting food delivery as a standard customer service option will grow by 12% in the next five years. Even if these estimates are generous, it's clear that it is a growing market that restaurant owners should be aware of.
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Topics: Tips for hospitality managers, Customer service, Tips for owners