Customer satisfaction decides the level of success for all businesses.
Customer Relationship Management (CRM) for hotels, a tool used to monitor customer satisfaction, is based on three core principles; fostering new leads and customers, protecting its current customers, and enhancing the value of all attained customers within the organization.
The hospitality industry is a fast paced environment which means that there is a constant risk of injury. Whether it's chemicals, heat, moving vehicles or noise, you'll have to work in and around these on a day-to-day basis.
In fact, the International Labor Organization estimates that, worldwide, there are around 340 million occupational accidents and 160 million victims of work-related illnesses annually. Fortunately, there is safety equipment that you and your teammates can you to help avoid and decrease injury in the workplace.
For many hotel chains over the past number of years, its been about the chef (executive) and not necessarily about the ‘brand’. Has the idea (and power) of branded dining concepts been lost on hoteliers?
It is well known that there are some key ingredients to a successful restaurant; strategic planning (scalability & sustainability), flawless operating systems (consistency), marketing & customer experiences (being memorable), and finally; living in the moment (profitability).
First and foremost, restaurateurs need to remember that this is a business.