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Welcome to the Typsy Blog

Does your hospitality business need a CRM system?

Posted by Doug Radkey on Apr 17, 2019 1:39:21 PM

Customer satisfaction decides the level of success for all businesses.

Customer Relationship Management (CRM) for hotels, a tool used to monitor customer satisfaction, is based on three core principles; fostering new leads and customers, protecting its current customers, and enhancing the value of all attained customers within the organization.

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Topics: HR for hospitality venues, Tips for hospitality managers, Reputation management, Customer service, Tips for hoteliers, Tips for owners

New course: WHS - Personal Protective Equipment with Luke Croston

Posted by Emily Marr on Apr 12, 2019 11:43:10 AM

The hospitality industry is a fast paced environment which means that there is a constant risk of injury. Whether it's chemicals, heat, moving vehicles or noise, you'll have to work in and around these on a day-to-day basis.

In fact, the International Labor Organization estimates that, worldwide, there are around 340 million occupational accidents and 160 million victims of work-related illnesses annually. Fortunately, there is safety equipment that you and your teammates can you to help avoid and decrease injury in the workplace.

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Topics: Tips for hospitality managers, Tips for front of house, Tips for back of house, Tips for hoteliers, Typsy news

How hotels can take advantage of food tourism

Posted by Doug Radkey on Mar 21, 2019 2:00:00 PM

For many hotel chains over the past number of years, its been about the chef (executive) and not necessarily about the ‘brand’. Has the idea (and power) of branded dining concepts been lost on hoteliers?

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Topics: Hospitality operations, Tips for hospitality managers, Tips for hoteliers

Understanding the basics of your business's financial health

Posted by Doug Radkey on Feb 13, 2019 3:15:00 PM

It is well known that there are some key ingredients to a successful restaurant; strategic planning (scalability & sustainability), flawless operating systems (consistency), marketing & customer experiences (being memorable), and finally; living in the moment (profitability).

First and foremost, restaurateurs need to remember that this is a business.

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Topics: Hospitality operations, Tips for hospitality managers, Tips for hoteliers, Tips for owners

How to make your hotel stand out from the crowd on Valentine's Day

Posted by Lynne Pratt on Feb 8, 2019 1:00:00 PM

Valentine’s Day offers hotels an excellent opportunity to increase bookings both for rooms, and tables in the hotel restaurant. In 2019 Valentine’s Day falls on a Thursday, so you can consider hosting events on the night as well a creating exclusive weekend packages. This allows you to appeal to those celebrating on the night and looking for a get-away afterward.

But, how you market your hotel, and the offers you create will play a large role in shaping how potential customers perceive your brand and venue.

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Topics: HR for hospitality venues, Tips for hospitality managers, Tips for front of house, Tips for back of house, Customer service, Tips for hoteliers