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Welcome to the Typsy Blog

Understanding the basics of your business's financial health

Posted by Doug Radkey on Feb 13, 2019 3:15:00 PM

It is well known that there are some key ingredients to a successful restaurant; strategic planning (scalability & sustainability), flawless operating systems (consistency), marketing & customer experiences (being memorable), and finally; living in the moment (profitability).

First and foremost, restaurateurs need to remember that this is a business.

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Topics: Tips for owners, Tips for hospitality managers, Tips for hoteliers, Hospitality operations

How to make your hotel stand out from the crowd on Valentine's Day

Posted by Lynne Pratt on Feb 8, 2019 1:00:00 PM

Valentine’s Day offers hotels an excellent opportunity to increase bookings both for rooms, and tables in the hotel restaurant. In 2019 Valentine’s Day falls on a Thursday, so you can consider hosting events on the night as well a creating exclusive weekend packages. This allows you to appeal to those celebrating on the night and looking for a get-away afterward.

But, how you market your hotel, and the offers you create will play a large role in shaping how potential customers perceive your brand and venue.

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Topics: HR for hospitality venues, Tips for hospitality managers, Customer service, Tips for front of house, Tips for back of house, Tips for hoteliers

How to respond to negative online reviews

Posted by Chloe Papas on Oct 26, 2018 12:00:00 PM

You get to work like any other normal day, and there is a slew of notifications from major review platforms. Customers have been reviewing their stay, their meals, the service, the atmosphere. Most of the reviews are positive, and you’re feeling pretty chuffed. Then suddenly, you come across a negative review: a thumbs down, one star, maybe it’s in capitals. Your stomach drops, and you start to sweat a little. How are you going to respond? Should you reply at all?

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Topics: Tips for hospitality managers, HR for hospitality venues, Tips for owners, Reputation management, Tips for hoteliers

4 creative ways to recruit your hospitality staff

Posted by Sidekicker on Jul 23, 2018 8:13:00 AM

Recruiting great hospitality staff is one of the biggest challenges bars, restaurants and clubs face–especially when it comes to seasonal staffing.

Finding the best hospitality staff can be a tough gig, especially considering the impending skills shortage hospitality businesses are soon going to face. What’s even more challenging than trying to find staff, is sorting through hundreds of resumes.

At Sidekicker, we recruit around 1,500 casual staff per month (in the quiet season) so we have to get pretty creative with how we source the best candidates.

Here’s are four creative ways to find hospitality staff:

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Topics: HR for hospitality venues, Tips for owners, Tips for hoteliers, Tips for hospitality managers

How to offer luxury service on an economy budget

Posted by Ilona Wallace on Oct 11, 2016 7:20:00 AM

Customer service and luxury are both about the same thing: attitude.

While you may not be able to offer your guests handmade chocolates wrapped in gold leaf, there are simple ways to upgrade your service from economy to first class.

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Topics: Tips for hoteliers, Customer service

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