Customers come into restaurants for many reasons - celebration, a break from work, family time, or possibly because no-one felt like cooking. But it’s not enough to simply seat the customer, take the order, deliver the food and bring the check.
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Topics: Tips for hospitality managers, Tips for owners, Customer service
Festive Season. These two words signal colder weather (in most areas), delicious comfort food, creative drinks, memorable parties, laughter with friends & family, and of course - gift giving.
These are also two words that nearly everyone seems to look forward to throughout the year, including that of restaurant owners. The reason is quite simple; consumers are often in a generous mood which equals longer stays and more spending dollars.
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Topics: Tips for hospitality managers, Menu advice, Tips for owners, Hospitality inspiration
Mastering schedule creation is something that every successful restaurant manager needs to do, but the majority of them schedule entirely based on their gut feeling of what the business needs. If you use your ‘gut instinct’ to create your restaurant’s schedule, all of your implicit biases about the business and who should be working will come out in your scheduling, whether you realize it or not.
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Topics: Tips for hospitality managers, Tips for owners, HR for hospitality venues, Hospitality operations
If it’s one thing I’ve noticed about the people who are dominating the hospitality industry these days, it’s their innovative thinking. It’s one thing to stay with the times, but I’ve noticed that most of the top hospitality leaders are looking towards the future. How do they do that? Well, they have their ear to the ground. They are always learning from other great leaders and testing out ideas.
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Topics: Tips for hospitality managers, Tips for owners, Hospitality inspiration, Tips for back of house, Tips for front of house
The Festive season is synonymous with family get-togethers, parties, lots of food and of course drinks. But, for those working in the hospitality industry it also means plenty of guests, an overload of orders, and quite possibly a few people who get a little too carried away with the extra “cheer”.
Understanding what to do when things get out of hand can not only prevent accidents from happening within your business but also ensure the safety of your guests and staff for the entirety of the night.
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Topics: Tips for hospitality managers, Customer service, Tips for front of house
