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Welcome to the Typsy Blog

Does your hospitality business need a CRM system?

Posted by Doug Radkey on Apr 17, 2019 1:39:21 PM

Customer satisfaction decides the level of success for all businesses.

Customer Relationship Management (CRM) for hotels, a tool used to monitor customer satisfaction, is based on three core principles; fostering new leads and customers, protecting its current customers, and enhancing the value of all attained customers within the organization.

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Topics: HR for hospitality venues, Tips for hospitality managers, Reputation management, Customer service, Tips for hoteliers, Tips for owners

7 creative ways to engage hospitality employees

Posted by Ana Cvetkovic on Mar 29, 2019 2:30:00 PM

When venues work with a team of engaged employees, they create a sustainable and productive business. Creating a great workplace through employee engagement secures business owners less turnover, higher quality of work, more productivity, and more sales.

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Topics: Hospitality operations, Tips for hospitality managers, Hospitality training, Reputation management, Tips for owners

Do restaurants need to invest in quality food photography?

Posted by Ester Brierley on Nov 7, 2018 11:00:00 AM

When we cannot describe something using words, pictures are the best solution. Quality food photography can significantly improve your branding and marketing, attracting new customers and increasing your sales. Food photography appeals to the emotions of your customers, making them want to taste your food, and usually, people don’t ignore such desires.

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Topics: Social media, Content marketing, Tips for hospitality managers, Reputation management, General marketing, Tips for owners

How to respond to negative online reviews

Posted by Chloe Papas on Oct 26, 2018 12:00:00 PM

You get to work like any other normal day, and there is a slew of notifications from major review platforms. Customers have been reviewing their stay, their meals, the service, the atmosphere. Most of the reviews are positive, and you’re feeling pretty chuffed. Then suddenly, you come across a negative review: a thumbs down, one star, maybe it’s in capitals. Your stomach drops, and you start to sweat a little. How are you going to respond? Should you reply at all?

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Topics: HR for hospitality venues, Tips for hospitality managers, Reputation management, Tips for hoteliers, Tips for owners

What is harassment and bullying in the hospitality industry?

Posted by Emily Marr on Aug 23, 2018 11:57:26 AM

Whether you’re a hotel housekeeper, barista, bartender, chef, supervisor, manager or owner, workplace harassment and bullying is something you should know about. It’s an issue that’s been steadily on the rise and sadly, the hospitality industry is known to have one of the highest incident rates compared to every other industry, globally.

Unfortunately, this means that many staff in the hospitality industry will have already experienced or witnessed bullying or harassment at some point during their career, and if they haven’t, there’s a good chance they will soon.

Everyday factors can lead to misunderstandings, personality conflicts, and various types of misconduct, including harassment and bullying. This is why understanding the topic is so important and key to working in the hospitality industry, so let’s go through it so you know what to do if you or someone you know is in this situation and how to prevent it from happening in the first place.

 

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Topics: Tips for hospitality managers, Tips for front of house, Tips for back of house, Reputation management, Tips for owners