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What to include in your pre-shift briefings?

Posted by Mike Walmsley on Sep 20, 2019 11:04:05 AM

Having a meeting for the sake of a meeting is a huge waste of time and zaps energy from your staff. That's why creating a pre-shift briefing that helps to set the tone for the shift, gets your employees into the “game”, and encourages them to be focused on the same goals is the best way to get your staff ready for when the guests start arriving. 

But, why are pre-shift meetings important and what can they do for you and your staff? Let's have a look.

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Topics: Career tips, Managers, Staff

New course: Training fundamentals with Nicolas Simon

Posted by Emily Marr on Sep 6, 2019 4:21:55 PM

Whether you're working in a restaurant, cafe, bar, hotel or any other part of the hospitality industry, training your staff is one of the most important things you can in your business. This is especially true as younger generations hit the workforce, with 87% of them stating that training and development are crucial to them in a job.

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Topics: Hotels, Typsy updates, Managers, Restaurants, Training, Bars

Impactful and meaningful leadership

Posted by Damien O'Malley on Sep 4, 2019 4:30:00 PM

Being a great boss is one thing but becoming a leader of your team is something else entirely. A leader creates a workplace that enables growth, positive interactions and provides support to team members. So, what does it mean to be a leader and how do you become a great one?

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Topics: Managers, Staff, Training

How to respond to negative hotel and restaurant reviews

Posted by Ana Cvetkovic on Aug 23, 2019 4:00:00 PM
Online reviews can make or break a business, especially in the hospitality industry. People trust other consumers more than they trust marketing messages from hotels and restaurants, which is why having stellar online reviews is important. Plus, when it comes to putting food in their mouths or staying in strange beds, customers want to know what kind of quality they’re getting.
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Topics: Marketing, Hotels, Managers, Restaurants, Bars

5 ways to use offline marketing to drive online success

Posted by Jessica Thiefels on Jul 18, 2019 4:30:00 PM

In our digital world, offline marketing is still relevant, whether you’re sending out direct mail postcards or hosting an event. As Aurelie Lepley, with Adobe, says: “There’s a growing pushback to the world’s digital progression.” This means, many consumers are craving authentic, offline experiences.

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Topics: Marketing, Managers