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Welcome to the Typsy Blog

How to create the perfect staff schedule for your restaurant

Posted by Ana Cvetkovic on Nov 29, 2018 9:30:00 AM

Mastering schedule creation is something that every successful restaurant manager needs to do, but the majority of them schedule entirely based on their gut feeling of what the business needs. If you use your ‘gut instinct’ to create your restaurant’s schedule, all of your implicit biases about the business and who should be working will come out in your scheduling, whether you realize it or not.

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Topics: Tips for hospitality managers, Tips for owners, HR for hospitality venues, Hospitality operations

Mental health in hospitality - tips with Ruth Langley

Posted by Emily Marr on Nov 9, 2018 4:45:00 PM

Ruth Langley is a hospitality people specialist, training manager at Scarf and the Course Designer here at Typsy. She has worked in various restaurant and hotels, headed the operations team for a London event catering company and managed the training and marketing departments for a group of Melbourne event venues.

As Course Designer she gets to work with inspiring individuals on a daily basis, plus travel the world to film our lessons and courses that are available on the Typsy website. 

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Topics: Hospitality interview, Tips for hospitality managers, HR for hospitality venues, Wellbeing for hospitality

The importance of staff meals for restaurant teams

Posted by Ana Cvetkovic on Oct 30, 2018 9:30:00 AM

Savvy full-service restaurateurs know that building a strong team is important. According to Deloitte, 88% of employees and 94% of executives believe that “a distinct workplace culture is important to business success." Having a world-class culture can help you retain and attract top talent, which is hard to do in the restaurant industry.

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Topics: Hospitality training, Tips for hospitality managers, HR for hospitality venues, Tips for owners

How to respond to negative online reviews

Posted by Chloe Papas on Oct 26, 2018 12:00:00 PM

You get to work like any other normal day, and there is a slew of notifications from major review platforms. Customers have been reviewing their stay, their meals, the service, the atmosphere. Most of the reviews are positive, and you’re feeling pretty chuffed. Then suddenly, you come across a negative review: a thumbs down, one star, maybe it’s in capitals. Your stomach drops, and you start to sweat a little. How are you going to respond? Should you reply at all?

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Topics: Tips for hospitality managers, HR for hospitality venues, Tips for owners, Reputation management, Tips for hoteliers

5 essential qualities you need to look for when hiring servers

Posted by Daniela McVicker on Sep 20, 2018 11:30:00 AM
Servers are an essential element of your restaurant if you’re looking torwards building a great business that is focused on delivering exceptional customer experience . Despite the fact that a serving job doesn’t require any type of formal education, that does not mean that this type of job has low standards or expectations.

To you, as an employer, it is imperative to have a well-defined skill set that you look for in potential employees. This article will provide you with a list of qualities that any server needs to have, according to the common standards of the hospitality industry.

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Topics: managers, Tips for hospitality managers, HR for hospitality venues, Tips for owners, Hospitality career advice

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