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Welcome to the Typsy Blog

Does your hospitality business need a CRM system?

Posted by Doug Radkey on Apr 17, 2019 1:39:21 PM

Customer satisfaction decides the level of success for all businesses.

Customer Relationship Management (CRM) for hotels, a tool used to monitor customer satisfaction, is based on three core principles; fostering new leads and customers, protecting its current customers, and enhancing the value of all attained customers within the organization.

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Topics: HR for hospitality venues, Tips for hospitality managers, Reputation management, Customer service, Tips for hoteliers, Tips for owners

How to make your hotel stand out from the crowd on Valentine's Day

Posted by Lynne Pratt on Feb 8, 2019 1:00:00 PM

Valentine’s Day offers hotels an excellent opportunity to increase bookings both for rooms, and tables in the hotel restaurant. In 2019 Valentine’s Day falls on a Thursday, so you can consider hosting events on the night as well a creating exclusive weekend packages. This allows you to appeal to those celebrating on the night and looking for a get-away afterward.

But, how you market your hotel, and the offers you create will play a large role in shaping how potential customers perceive your brand and venue.

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Topics: HR for hospitality venues, Tips for hospitality managers, Tips for front of house, Tips for back of house, Customer service, Tips for hoteliers

Allergen awareness in food service

Posted by Mike Walmsley on Jan 30, 2019 4:15:00 PM

For many, food allergies are a way of life and put considerable strain on their ability to go out for a meal with family and friends. To be clear, we often refer to things like food allergies and food intolerances, you should know the key difference. 

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Topics: HR for hospitality venues, Tips for hospitality managers, Tips for front of house, Tips for back of house, Customer service

8 tips for hiring rockstar restaurant staff

Posted by Ana Cvetkovic on Jan 25, 2019 3:15:00 PM

The success of any business depends on its people. The people you hire to run your restaurant are going to make or break the longevity and profitability of your business. While tech-savviness, strong time management, and excellent interpersonal skills are desirable in any workplace, there is so much more to consider when hiring restaurant staff.

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Topics: HR for hospitality venues, Hospitality career advice, Tips for owners

How to get back into the training groove in the new year!

Posted by Doug Radkey on Jan 11, 2019 11:30:00 AM

Another year has passed us by. It’s time to reflect and make even greater improvements in your restaurant, bar, cafe, or hospitality business. Whether you believe in developing resolutions or not, your mindset for the upcoming year needs to be about “determination”.

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Topics: Hospitality operations, HR for hospitality venues, Tips for hospitality managers, Tips for owners