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5 essential qualities you need to look for when hiring servers

Posted by Daniela McVicker on Sep 20, 2018 11:30:00 AM
Servers are an essential element of your restaurant if you’re looking torwards building a great business that is focused on delivering exceptional customer experience . Despite the fact that a serving job doesn’t require any type of formal education, that does not mean that this type of job has low standards or expectations.

To you, as an employer, it is imperative to have a well-defined skill set that you look for in potential employees. This article will provide you with a list of qualities that any server needs to have, according to the common standards of the hospitality industry.

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Topics: managers, Tips for hospitality managers, HR for hospitality venues, Tips for owners, Hospitality career advice

The ins and outs of purchasing a POS system

Posted by Ohad Jehassi on Sep 14, 2018 9:00:00 AM

For businesses in the restaurant industry, having the right tools and technology in place can make a world of difference when it comes to effectively running your business and turning a profit. 

Profit margins can be thin in foodservice, meaning restaurants and bars need all the help they can get in order to be successful. One of your greatest resources? A 21st-century restaurant point of sale.

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Topics: Hospitality trends, Tips for hospitality managers, HR for hospitality venues, Tips for owners, Hospitality operations

New course: Workplace bullying and harassment with Juliette Gust

Posted by Emily Marr on Aug 27, 2018 3:33:49 PM

Are you a chef, waiter, manager or barista? Perhaps you are a bartender? No matter what your role is, you probably have experienced or witnessed bullying or harassment at some point during your career, and if you haven't, there's a good chance you will soon.

It's pretty disheartening and sadly these issues are on the rise. In fact, the hospitality industry is known to have one of the highest incident rates compared to every other industry, globally. That's why understanding these issues is crucial to ensuring the hospitality industry is safe for not only guests but employees too. 

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Topics: Typsy news, Tips for hospitality managers, HR for hospitality venues, Tips for front of house, Tips for back of house, Hospitality trends

How to transform your restaurant staff in to advocates

Posted by Donald Burns on Aug 24, 2018 8:16:00 AM

A hype-man is a person whose main purpose is to bring the energy. They support the lead artist on stage by – as their title suggests – hyping up the crowd by dancing, rhyming, and pumping as much energy into the venue as possible.

If you’re wondering where you get one of these restaurant hype-men, look no further than your restaurant staff. As the face of your brand to customers and prospective employees, your staff are in the perfect position to excite others about your restaurant, more specifically your mission and purpose.

Investing the time and energy today that’s needed to transform your restaurant staff into effective hype men – in professional circles, we call them brand advocates – will yield huge benefits both in the short and long term. Here's how:

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Topics: Tips for hospitality managers, Tips for owners, HR for hospitality venues

6 tips to write killer job ads for restaurant servers

Posted by Tom Jager on Aug 20, 2018 8:18:00 AM

When it comes to recruitment in the restaurant industry, you want to attract the most qualified persons to ensure customer satisfaction, retention, and loyalty. Restaurant servers make up a large share of hospitality staff and play a vital role in the success of any restaurant.

Good service delivered by restaurant servers is one of the main reasons why people return and become regular customers. Naturally, poor service causes customers to choose another place to dine at. Therefore, it’s important to get an edge in luring the best restaurant servers to your business, which is something that quality job ads can help you with.

To attract attention, a job ad should be memorable and stand out so that applicants can’t ignore it. To achieve that, it should list what good candidates look for - essentially they are the key audience here and should be top of mind. Let’s see how you can do that! 

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Topics: Tips for hospitality managers, Tips for owners, HR for hospitality venues

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