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Theatre of the mind - the art of suggesting and selling

Posted by Roger Beaudoin on Oct 17, 2018 4:15:00 PM

Effective suggesting and selling is an art and much like any worthwhile endeavor; requires practice, experience and a desire to serve. But restaurants cannot leave this critical element to chance or a staff member’s own initiative.

Owners and managers must consistently lead by example, nurture, train and develop their team to elevate the guest service experience. This approach is a powerful competitive advantage that leads to happier customers, word of mouth, glowing online reviews and increased sales.

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Topics: Tips for front of house, Tips for back of house, Hospitality inspiration, Wellbeing for hospitality

Food purchasing - single versus multi-supplier strategies

Posted by Mike Walmsley on Oct 12, 2018 3:30:14 PM

One of the first major cost control points for food cost is food purchasing. What and how much to order, information from the sales mix as well as anticipated business levels and current inventory all contribute to the successful outcome of food purchasing for any business. It’s often like trying to hit a target that has several different parts that often seem to be moving in different directions all at the same time!

Understanding purchasing and applying straightforward approaches to it helps gain organization and, in turn, control over current inventory levels as well as the quantities to be ordered.

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Topics: Tips for front of house, Tips for back of house, Hospitality inspiration, Wellbeing for hospitality

How to recharge your batteries

Posted by Joe McLean on Oct 8, 2018 9:00:00 AM

As someone who works in the hospitality industry, long hours and being on-the-go are two things you know well. So, when it comes to getting ready for the following week, finding the right motivation is key.

When the weekend is over, the alarm goes off and it's the start of the new week there are two ways to spend your morning. You can either be dull and unhappy, lying in bed and snoozing your alarm every ten minutes; or you can be enthusiastic about a new opportunity to live your day to the fullest.

You have a choice - which are you going to pick?

 

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Topics: Tips for front of house, Tips for back of house, Hospitality inspiration, Wellbeing for hospitality

8 inspirational TED talks for hospitality students

Posted by Kevin Nelson on Mar 20, 2018 8:41:00 AM

Sometimes for hospitality students it can be hard to see the end outcome of their studies - anything from foreseeing their job prospects after graduating, to completing assignments.

However, sometimes they just need a spark of inspiration and motivation boost to see that being in the hospitality industry can in fact be rewarding.

TED talks can be a good resource for finding useful advice, knowledge and insights about almost anything, from people of all walks of life. Here are seven inspirational TED talks you should encourage your hospitality students to watch.

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Topics: Hospitality inspiration, Hospitality career advice

Talking craft gin and cocktails with Matt Argus of Patient Wolf

Posted by Glennise Pinili on Feb 22, 2018 8:21:00 AM

The founders of Patient Wolf Gin, Matt Argus and Dave Irwin, this year celebrate two years since the launch of their successful Melbourne-brewed gin and distillery.

Recently they expanded their distribution to include premium Dan Murphy stores across Australia, and the team are working on the launch of their second gin. They have come such a long way from their early days of brewing gin on the stove top!

Co-founder of Patient Wolf Gin, Matt Argus, chatted to us about how it all started, the industry people who backed them, and how consumers are becoming more curious about the craft behind the product. Here's his story. 

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Topics: Hospitality interview, Tips for bartenders, Hospitality inspiration

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