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New course: Hosting with Kate Edwards

Posted by Emily Marr on Jul 3, 2018 10:52:51 AM

Remember the last time you ate dinner at a sit-down restaurant? Think about the person who greeted you at the door, chatted with you, took you to your table and made you eager for your meal. That person was the host

It may have looked like an easy task, but to be a successful host you need to know how to communicate with guests effectively and politely all while ensuring they have a good time. It's about making positive lasting impressions that will have customers coming back time and again.

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Topics: Typsy news, Tips for owners, Tips for front of house, Customer service

6 ways to drive repeat restaurant customers

Posted by Tom Jager on Jun 27, 2018 8:26:00 AM

Many believe that restaurants need to constantly attract new customers, however, the biggest part of a restaurant’s income is generated by repeat customers. In fact, it costs six times as much to attract a new customer than to keep an existing one. 

New customers are also a priority, but you should operate in such a way that new customers will turn into loyal clients.

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Topics: Tips for owners, Tips for hospitality managers, Customer service

How hospitality businesses can effectively measure customer service 

Posted by Andrew Carlson on Apr 3, 2018 7:15:00 AM

When it comes to evaluating your business based around metrics, it’s easy to see metrics based around sales, marketing input vs output and even to see performance based metrics around initiatives you roll out to your teams.

But evaluating customer service metrics are a little more difficult because it seems that they are tied to more of a philosophy vs actual measurable metrics.

You could be thinking to yourself, it’s easier for larger companies to be able to track metrics because they have software to track these metrics, and they have people focused on this. But we all have the power to evaluate the impact customer service has on your business.

Here are some metrics that you can use today, to start measuring the impact your customer service has on your hospitality business. 

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Topics: Reputation management, Customer service, Tips for owners

Service phrases your customers won’t hate

Posted by Chloe Papas on May 25, 2017 8:35:00 AM

Whether you learn them from a manager, from co-workers, or through your own rapport with customers, there are probably a few phrases you use every single day when interacting with customers. Maybe it’s in the way you greet people, the way you present the specials, or your technique when it’s time to clear the table.

It can be easy to fall into a routine and not notice when customers aren’t responding too well to these phrases. So how do you know that you’re communicating effectively with your guests? How can you upsell in a way that is positive, rather than overbearing? And what should you say if you simply don’t have the answer to a customer’s question? 

We’ve put together a few do’s and don’ts when it comes to service and upselling phrases.

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Topics: Customer service, Tips for front of house

Restaurant server training: top 10 etiquette tips

Posted by Chloe Papas on Apr 4, 2017 8:05:00 AM

Providing great service in a restaurant isn’t just about ensuring the customer gets their meal on time, or smiling as you take their order. It’s also about the little actions you take throughout their time in the venue.

Everyone has had a bad experience while dining out – whether the server was clumsy or rude, the food wasn’t quite right, or the atmosphere was a little off. As a server, it’s your job to make sure that your customers have an amazing experience, from start to finish – and that’s where good etiquette comes into play.

So, what exactly is etiquette, and what basic tips will help you provide customers with the best experience possible?

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Topics: Tips for front of house, Customer service

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