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Welcome to the Typsy Blog

How to make your hotel stand out from the crowd on Valentine's Day

Posted by Lynne Pratt on Feb 8, 2019 1:00:00 PM

Valentine’s Day offers hotels an excellent opportunity to increase bookings both for rooms, and tables in the hotel restaurant. In 2019 Valentine’s Day falls on a Thursday, so you can consider hosting events on the night as well a creating exclusive weekend packages. This allows you to appeal to those celebrating on the night and looking for a get-away afterward.

But, how you market your hotel, and the offers you create will play a large role in shaping how potential customers perceive your brand and venue.

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Topics: HR for hospitality venues, Tips for hospitality managers, Customer service, Tips for front of house, Tips for back of house, Tips for hoteliers

Allergen awareness in food service

Posted by Mike Walmsley on Jan 30, 2019 4:15:00 PM

For many, food allergies are a way of life and put considerable strain on their ability to go out for a meal with family and friends. To be clear, we often refer to things like food allergies and food intolerances, you should know the key difference. 

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Topics: HR for hospitality venues, Tips for hospitality managers, Customer service, Tips for front of house, Tips for back of house

New course: Food allergies with Shandee Chernow

Posted by Emily Marr on Jan 16, 2019 2:21:23 PM

As anyone who owns a cafe, restaurant or bar knows, food is often your main source of profit. Whether it's a smashed avocado on toast for breakfast or a burger for lunch, your customers love the food you have on offer.

But for some, the food you have on the menu may be appealing but could include some hidden enemies. Research estimates that up to 26 million people in the United States may have food allergies and with more than 170 foods reported to cause allergic reactions, you may often find yourself stumped to please everyone.

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Topics: Typsy news, Tips for front of house, Tips for back of house, Hospitality trends, Customer service, Wellbeing for hospitality

The “Showbiz” Approach to Hospitality

Posted by Roger Beaudoin on Dec 6, 2018 5:03:47 PM

Customers come into restaurants for many reasons - celebration, a break from work, family time, or possibly because no-one felt like cooking. But it’s not enough to simply seat the customer, take the order, deliver the food and bring the check.

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Topics: Tips for hospitality managers, Tips for owners, Customer service

How to keep your guests merry not miserably intoxicated this festive season

Posted by Mike Walmsley on Nov 24, 2018 12:54:42 PM

The Festive season is synonymous with family get-togethers, parties, lots of food and of course drinks. But, for those working in the hospitality industry it also means plenty of guests, an overload of orders, and quite possibly a few people who get a little too carried away with the extra “cheer”.

Understanding what to do when things get out of hand can not only prevent accidents from happening within your business but also ensure the safety of your guests and staff for the entirety of the night.

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Topics: Tips for hospitality managers, Customer service, Tips for front of house

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