Housekeeping principles with Hannah Crowley-McClelland

From learning all about hygiene and safety to knowing your equipment and preparing your cart, being a great housekeeper requires you to know all the housekeeping basics if you want to provide the best guest experience possible. Housekeeping isn't just making beds. It's the grounds of a successful venue.

Hannah Crowley-McClelland is passionate about delivering high levels of consistent quality and exceptional housekeeping services. With 19 years of experience in the hospitality industry, Hannah previously worked for Mirvac Hotels & Resorts, IHG, Accor, and the Australian Government as the Director of Accommodation in charge of delivering the G20 during Australia’s presidential year in 2014. She is now the COO of LUXXE - Outsourced Hotel Services based in Australia.

In this course, Hannah will take you through all you need to know to become a great housekeeper and provide an excellent customer service to your guests.