--- title: The Typsy Blog | Ivana Rnjak (5) description: "The #1 resource for restaurant and hotel insights—from staff management, marketing essentials, recruitment tips, operations optimization, and more. (5)" --- [Turn guest feedback into action with ReviewLearn ![](https://orchardcore.typsy.com/media/svg-icons-2026/arrow-right.svg)](https://www.typsy.com/platform/features/reviewlearn) ![](https://orchardcore.typsy.com/media/svg-icons-2026/user-profile-circle.svg) LOGIN [Member](https://member.typsy.com/) [Manager](https://manager.typsy.com/) | [![](https://orchardcore.typsy.com/media/svg-icons-2026/headphones-white.svg) CONTACT US](https://www.typsy.com/contact) [![Typsy Brand](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [BOOK A DEMO](https://www.typsy.com/contact/demo) [![Typsy](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [Search courses](https://www.typsy.com/discover/courses) - Platform Platform [![](https://orchardcore.typsy.com/media/svg-icons-2026/trusted-content-at-scale.svg) Trusted content at scale The world's largest and fastest-growing hospitality library.](https://www.typsy.com/platform/hospitality-training-library) [![](https://orchardcore.typsy.com/media/svg-icons-2026/global-hospitalility-credentials.svg) Global hospitality credentials Industry-recognized Typsy credentials validating real-world hospitality capability.](https://www.typsy.com/platform/hospitality-certifications) [![](https://orchardcore.typsy.com/media/svg-icons-2026/performance-intellgience.svg) Performance intelligence AI-powered intelligence that connects learning to measurable operational performance.](https://www.typsy.com/platform/performance-intelligence) [![](https://orchardcore.typsy.com/media/svg-icons-2026/hospitality-learning-operations.svg) Hospitality learning operations Infrastructure that embeds workforce capability into daily hospitality operations at scale.](https://www.typsy.com/platform/learning-operations) Innovation & Tools [![](https://orchardcore.typsy.com/media/svg-icons-2026/reviewlearn.svg) ReviewLearn](https://www.typsy.com/platform/features/reviewlearn) [![](https://orchardcore.typsy.com/media/svg-icons-2026/smartcards.svg) SmartCards](https://www.typsy.com/platform/features/smartcards) [![](https://orchardcore.typsy.com/media/svg-icons-2026/custom-content.svg) Custom content](https://www.typsy.com/platform/features/custom-content) [![](https://orchardcore.typsy.com/media/svg-icons-2026/language-translations.svg) Language translations](https://www.typsy.com/platform/features/language-translations) [![](https://orchardcore.typsy.com/media/svg-icons-2026/reporting.svg) Reporting](https://www.typsy.com/platform/features/reporting) [![](https://orchardcore.typsy.com/media/svg-icons-2026/activities.svg) Activities](https://www.typsy.com/platform/features/activities) [![](https://orchardcore.typsy.com/media/svg-icons-2026/assign-training.svg) Assign training](https://www.typsy.com/platform/features/assign-training) [![](https://orchardcore.typsy.com/media/nav_bar_svg_310x200/reviewlearn-pink.svg) ReviewLearn Turn guest reviews into targeted training automatically. 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TYPSY ### Hospitality courses & training online. Earn hospitality badges with Typsy. Typsy has over 2,000 lessons in a growing online video library and it's all contained on a purpose-built platform. [EXPLORE OUR COURSES](https://www.typsy.com/discover/courses) Typsy news ### [Beer 101 – the basics](https://blog.typsy.com/beer-101-the-basics) Your guide to mastering beer basics. We look at beer history, ingredients, brewing process, and different styles of beer. It's all about ales and... Ivana Rnjak Jan 23, 2017 Hotels ### [Whiskey 101 – the basics](https://blog.typsy.com/whiskey-101-the-basics) What is whiskey, how is it made, what's up with malt and grain? Read on the between whiskey and whisky and bourbon and rye? Ivana Rnjak Dec 20, 2016 Hospitality operations ### [The most admirable hospitality businesses of 2016](https://blog.typsy.com/admirable-hospitality-businesses-2016) These hospitality businesses really impressed us with their efforts in 2016. They fought for important issues like equality, sustainability and... Ivana Rnjak Dec 11, 2016 Hospitality trends ### [The 10 best restaurant openings of 2016](https://blog.typsy.com/best-restaurant-openings-of-2016) There is never a dull day in the hospitality industry! We had a look at the 10 best restaurant openings of 2016 – our new favorite venues around the... Ivana Rnjak Dec 5, 2016 Hospitality trends ### [Our 10 favorite cafe promotions of 2016](https://blog.typsy.com/our-ten-favorite-cafe-promotions-from-2016-so-far) We had a look at the clever and unique ways cafes around the world have been running promotions this year. These are our 10 favorites. Ivana Rnjak Nov 16, 2016 Team performance ### [The things you might be forgetting... but customers aren’t](https://blog.typsy.com/the-things-you-might-be-forgetting-but-customers-arent) In the chaos of hospitality, it can be easy to overlook some details in service and upkeep of the venue – but customers do notice these little... 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