--- title: The Typsy Blog | Andrea Aguilar description: Andrea Aguilar earned her master’s degree in International Hospitality, Event, and Tourism Management from Oxford Brookes University. She has since left to start her own hospitality business called Preshift Hospitality that focuses on employee engagement in the hospitality industry. --- [Turn guest feedback into action with ReviewLearn ![](https://orchardcore.typsy.com/media/svg-icons-2026/arrow-right.svg)](https://www.typsy.com/platform/features/reviewlearn) ![](https://orchardcore.typsy.com/media/svg-icons-2026/user-profile-circle.svg) LOGIN [Member](https://member.typsy.com/) [Manager](https://manager.typsy.com/) | [![](https://orchardcore.typsy.com/media/svg-icons-2026/headphones-white.svg) CONTACT US](https://www.typsy.com/contact) [![Typsy Brand](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [BOOK A DEMO](https://www.typsy.com/contact/demo) [![Typsy](https://orchardcore.typsy.com/media/typsy-public-website/New_Typsy_Logo_Red_PMS.svg)](https://www.typsy.com/) [Search courses](https://www.typsy.com/discover/courses) - Platform Platform [![](https://orchardcore.typsy.com/media/svg-icons-2026/trusted-content-at-scale.svg) Trusted content at scale The world's largest and fastest-growing hospitality library.](https://www.typsy.com/platform/hospitality-training-library) [![](https://orchardcore.typsy.com/media/svg-icons-2026/global-hospitalility-credentials.svg) Global hospitality credentials Industry-recognized Typsy credentials validating real-world hospitality capability.](https://www.typsy.com/platform/hospitality-certifications) [![](https://orchardcore.typsy.com/media/svg-icons-2026/performance-intellgience.svg) Performance intelligence AI-powered intelligence that connects learning to measurable operational performance.](https://www.typsy.com/platform/performance-intelligence) [![](https://orchardcore.typsy.com/media/svg-icons-2026/hospitality-learning-operations.svg) Hospitality learning operations Infrastructure that embeds workforce capability into daily hospitality operations at scale.](https://www.typsy.com/platform/learning-operations) Innovation & Tools [![](https://orchardcore.typsy.com/media/svg-icons-2026/reviewlearn.svg) ReviewLearn](https://www.typsy.com/platform/features/reviewlearn) [![](https://orchardcore.typsy.com/media/svg-icons-2026/smartcards.svg) SmartCards](https://www.typsy.com/platform/features/smartcards) [![](https://orchardcore.typsy.com/media/svg-icons-2026/custom-content.svg) Custom content](https://www.typsy.com/platform/features/custom-content) [![](https://orchardcore.typsy.com/media/svg-icons-2026/language-translations.svg) Language translations](https://www.typsy.com/platform/features/language-translations) [![](https://orchardcore.typsy.com/media/svg-icons-2026/reporting.svg) Reporting](https://www.typsy.com/platform/features/reporting) [![](https://orchardcore.typsy.com/media/svg-icons-2026/activities.svg) Activities](https://www.typsy.com/platform/features/activities) [![](https://orchardcore.typsy.com/media/svg-icons-2026/assign-training.svg) Assign training](https://www.typsy.com/platform/features/assign-training) [![](https://orchardcore.typsy.com/media/nav_bar_svg_310x200/reviewlearn-pink.svg) ReviewLearn Turn guest reviews into targeted training automatically. 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From effective staff training to optimizing operations, learn how to enhance every aspect of your establishment. - [ALL](https://blog.typsy.com/all) - [Restaurants & Bars](https://blog.typsy.com/topic/restaurants-bars) - [Leadership & management](https://blog.typsy.com/topic/leadership-management) - [Team performance](https://blog.typsy.com/topic/team-performance) - [Hotels](https://blog.typsy.com/topic/hotels) - [Hospitality trends](https://blog.typsy.com/topic/hospitality-trends) - [Guest experience](https://blog.typsy.com/topic/guest-experience) - [Hospitality operations](https://blog.typsy.com/topic/hospitality-operations) - [Typsy news](https://blog.typsy.com/topic/typsy-news) - [Hospitality education](https://blog.typsy.com/topic/hospitality-education) - [Performance insights & reporting](https://blog.typsy.com/topic/performance-insights-reporting) This is a search field with an auto-suggest feature attached. - There are no suggestions because the search field is empty. TYPSY ### Hospitality courses & training online. Earn hospitality badges with Typsy. Typsy has over 2,000 lessons in a growing online video library and it's all contained on a purpose-built platform. [EXPLORE OUR COURSES](https://www.typsy.com/discover/courses) Hospitality education ### [The top hospitality schools in the world 2019](https://blog.typsy.com/the-top-hospitality-schools-in-the-world-2019) It's time to update our top hospitality schools list! In this post, guest blogger Andrea Aguilar looks at the best schools for hospitality management... Andrea Aguilar May 2, 2019 Team performance ### [How to climb the hospitality ladder](https://blog.typsy.com/how-to-climb-the-hospitality-ladder) When it comes to progressing within your hospitality career, knowing where to start is important. In this blog post, guest blogger Andrea Aguilar,... Andrea Aguilar Feb 21, 2019 Team performance ### [How to prepare for a hospitality interview](https://blog.typsy.com/how-to-prepare-for-a-hospitality-interview) You've applied for the job and now you've got the interview. But, is it over the phone, via video or face-to-face? Do you treat them all the same? In... Andrea Aguilar Jan 18, 2019 Hospitality trends ### [2019: Our top hospitality podcasts for the year ahead](https://blog.typsy.com/14-top-hospitality-podcasts-to-keep-you-inspired-heading-into-the-new-year) 2019 is almost upon us and you might be finding yourself in need of some inspiration to get you through the Festive Season and New Year. Guest... Andrea Aguilar Nov 26, 2018 Hospitality education ### [The top hospitality schools in the world 2018](https://blog.typsy.com/the-top-hospitality-schools-in-the-world-2018) Choosing the right hospitality school to go to can be a challenge. With so many options available, guest blogger Andrea Aguilar has crunched some... Andrea Aguilar Oct 19, 2018 Hospitality education ### [What you need to know about hospitality leadership programs](https://blog.typsy.com/what-you-need-to-know-about-hospitality-leadership-programs) One way to accelerate your hospitality career is to get involved in hospitality leadership programs. Here we define exactly what these programs are,... Andrea Aguilar Jun 24, 2018 [1](https://blog.typsy.com/author/andrea-aguilar/page/1) [2](https://blog.typsy.com/author/andrea-aguilar/page/2) [Next](https://blog.typsy.com/author/andrea-aguilar/page/2) [About us](https://www.typsy.com/about) [Courses](https://www.typsy.com/discover/courses) [Pricing](https://www.typsy.com/pricing) [Contact us](https://www.typsy.com/contact) ###### Platform & Trust [Platform overview](https://www.typsy.com/platform) [Trusted hospitality content at scale](https://www.typsy.com/platform/hospitality-training-library) [Global hospitality credentials](https://www.typsy.com/platform/hospitality-certifications) [Performance intelligence](https://www.typsy.com/platform/performance-intelligence) [Hospitality learning operations](https://www.typsy.com/platform/learning-operations) [Language translations](https://www.typsy.com/solutions/training-translations) [Integrations & infrastructure](https://www.typsy.com/platform/integrations) ###### Solutions [Accelerate onboarding](https://www.typsy.com/solutions/challenges/employee-onboarding) [Workforce engagement & retention](https://www.typsy.com/solutions/challenges/staff-engagement-retention) [Leadership development](https://www.typsy.com/solutions/challenges/leadership-development) [Compliance & risk management](https://www.typsy.com/solutions/challenges/compliance-training) [Brand consistency](https://www.typsy.com/solutions/challenges/brand-consistency) [Service quality & guest satisfaction](https://www.typsy.com/solutions/challenges/guest-experience) ###### Hospitality segments [Hotels, resorts & accommodation](https://www.typsy.com/solutions/industries/hotels-resorts) [Restaurants & F&B groups](https://www.typsy.com/solutions/industries/restaurants-food-service) [Hospitality operators](https://www.typsy.com/solutions/industries/hospitality-operators) [Hospitality education](https://www.typsy.com/solutions/industries/hospitality-schools) ###### Hospitality courses [Courses overview](https://www.typsy.com/discover/courses) [Beverage courses](https://www.typsy.com/discover/courses/beverage) [Business courses](https://www.typsy.com/discover/courses/business) [Compliance courses](https://www.typsy.com/discover/courses/compliance) [Culinary courses](https://www.typsy.com/discover/courses/culinary) [Hotel courses](https://www.typsy.com/discover/courses/hotel) [Management courses](https://www.typsy.com/discover/courses/management) [Service courses](https://www.typsy.com/discover/courses/service) ###### Company & resources [About us](https://www.typsy.com/about) [Contact us](https://www.typsy.com/contact) [Help Hub](https://intercom.help/typsy/en/) [Implementation & support](https://www.typsy.com/platform/implementation-support) [ROI calculator](https://www.typsy.com/roi-calculator) [Partner ecosystem](https://www.typsy.com/partners) [Security & compliance](https://www.typsy.com/platform/security-compliance) [Typsy shop](https://www.typsy.com/shop) [Become an instructor](https://www.typsy.com/company/become-an-instructor) [Blog](https://www.typsy.com/learn/blog) [![Typsy](https://orchardcore.typsy.com/media/svg-icons-2026/logo-white.svg)](https://www.typsy.com/) [![](https://orchardcore.typsy.com/media/svg-icons-2026/typsy-linkin-icon.svg)](https://www.linkedin.com/company/7953302/) [![](https://orchardcore.typsy.com/media/svg-icons-2026/typsy-instragram-icon.svg)](http://www.instagram.com/asktypsy) [![](https://orchardcore.typsy.com/media/svg-icons-2026/typsy-facebookicon.svg)](http://www.facebook.com/asktypsy) [![](https://orchardcore.typsy.com/media/svg-icons-2026/typsy-youtube-icon.svg)](https://www.youtube.com/@Typsy) Hospitality insights that turn operational challenges into better performance. 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