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How to set employee expectations in your restaurant

Posted by Doug Radkey on Sep 28, 2017 8:45:00 AM

Effective communication can provide your restaurant with two things. First of all, it creates an atmosphere where both front of house and back of house employees are excited, motivated, and honest. Second of all, it helps you establish workplace expectations, which can lower staff turnover costs.

Proper communication starts from the top, and from the time someone is employed (or arguably during the interview stage). The key to setting expectations, communication, and a positive working environment starts with onboarding, operation manuals, and formal training.

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Categories: HR, Tips for managers, Tips for owners

Quiz: What is your leadership style?

Posted by Ivana Rnjak on Sep 26, 2017 1:09:03 PM

As a leader in your restaurant, you have a pretty challenging gig. It's your job to make sure everything runs smoothly with your front and back of house so your customers stay happy.

But if someone asked you what your leadership style was, what would you say? What would other people say? It's time to put yourself to the test! 

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Categories: Tips for managers, Tips for owners, Quiz

How to support employees with mental health issues

Posted by Ivana Rnjak on Sep 14, 2017 10:11:33 AM

Today is R U OK? Day.

R U OK? is an Australian suicide prevention charity that aims to inspire and empower meaningful connections between people, to create better support networks for everyone. R U OK? Day is an annual day of action, reminding everyone to check in with their friends, family and colleagues.

In 2014, research showed that hospitality is the second most stressful industry in Australia, while in 2015 research in China found the service industry to be more stressful than performing neurosurgery! Now more than ever it is vital that people in leadership roles in the hospitality industry prioritize employee wellbeing.

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Categories: HR, Tips for managers, Wellbeing, Tips for owners

How to develop a restaurant menu

Posted by Doug Radkey on Aug 31, 2017 9:05:00 AM

It doesn't matter if you're developing your very first restaurant menu or you’re planning to re-invent your current one  you need to have a strategy in place with both the food and beverages on offer. 

If you’ve done a concept development plan, you’re already on the right path. Your restaurant menu is there to give meaning to the overall guest experience while also delivering emotions and brand personality. These are the fundamentals of a restaurant’s concept.

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Categories: Menu advice, Tips for owners

How to develop a restaurant concept plan

Posted by Doug Radkey on Jul 30, 2017 8:15:00 AM

A restaurant’s concept is the lifeline of its brand and longevity in the market. It makes your venue stand apart from the competition, and it’s ultimately your restaurant’s unique selling proposition.

A concept plan is something every aspiring restaurateur should look to complete. Due to the high level of risk for independent restaurant related start-ups, it’s wise to take advantage of every planning step possible.

Here are a few things to consider when developing a concept plan.

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Categories: Operations, Tips for owners

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