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Welcome to the Typsy Blog

What and how to use upselling and cross-selling in your venue

Posted by Mike Walmsley on May 17, 2019 3:30:00 PM

Upselling and cross-selling are two basic but critical strategies for increasing sales. At it's most basic level, it’s about changing the selling behavior of your staff members and servers as well as the buying behavior of your customers. Customers often visit F&B establishments because they want to treat themselves, as a waiter it’s your job to suggest the best food and beverage options for customers to ensure they have a great satisfying meal and experience in the process!

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Topics: Tips for hospitality managers, Tips for front of house, Tips for owners

Latest hotel trends and what to expect in the future

Posted by Martha Jameson on May 10, 2019 3:00:00 PM

For many travelers, hotels are like their bread and butter. They’ve probably stayed in some great ones and some terrible ones - and they’ll have their fair share of weird and wacky stories about the experiences they’ve had there.

With travelers hotel expectations rising each year it’s probably time for you to sit down and ensure your hotel is staying up to date on what your guests expect from your hotel the next time they enter your lobby?

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Topics: Tips for hospitality managers, Tips for hoteliers, Tips for owners, Hospitality trends

Should your hotel go green?

Posted by Chloe Papas on Apr 24, 2019 11:39:49 AM
More and more consumers around the world are choosing hotels based on their commitment to sustainability and environmental responsibility. It’s no secret that hotels and other forms of accommodation can generate significant amounts of waste - whether it’s water, choices of packaging, food, or energy.
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Topics: Tips for hospitality managers, Sustainability, Tips for hoteliers, Tips for owners

Does your hospitality business need a CRM system?

Posted by Doug Radkey on Apr 17, 2019 1:39:21 PM

Customer satisfaction decides the level of success for all businesses.

Customer Relationship Management (CRM) for hotels, a tool used to monitor customer satisfaction, is based on three core principles; fostering new leads and customers, protecting its current customers, and enhancing the value of all attained customers within the organization.

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Topics: HR for hospitality venues, Tips for hospitality managers, Reputation management, Customer service, Tips for hoteliers, Tips for owners

How to increase menu prices without losing sales

Posted by Mike Walmsley on Apr 5, 2019 4:00:00 PM
Increasing prices is always tricky and your customer base will often recognize any changes quickly and may have a negative reaction to the change. Remember that it isn’t always about the price increase, it’s about people’s perception of the change and people are not very fond of change, at least not this kind!
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Topics: Tips for hospitality managers, Menu advice, Tips for owners