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How to set employee expectations in your restaurant

Posted by Doug Radkey on Sep 28, 2017 8:45:00 AM

Effective communication can provide your restaurant with two things. First of all, it creates an atmosphere where both front of house and back of house employees are excited, motivated, and honest. Second of all, it helps you establish workplace expectations, which can lower staff turnover costs.

Proper communication starts from the top, and from the time someone is employed (or arguably during the interview stage). The key to setting expectations, communication, and a positive working environment starts with onboarding, operation manuals, and formal training.

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Categories: HR, Tips for managers, Tips for owners

Quiz: What is your leadership style?

Posted by Ivana Rnjak on Sep 26, 2017 1:09:03 PM

As a leader in your restaurant, you have a pretty challenging gig. It's your job to make sure everything runs smoothly with your front and back of house so your customers stay happy.

But if someone asked you what your leadership style was, what would you say? What would other people say? It's time to put yourself to the test! 

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Categories: Tips for managers, Tips for owners, Quiz

The 5 best ways to retain restaurant staff

Posted by AJ Beltis on Sep 25, 2017 8:35:00 AM

Ask any restaurant owner or manager what their biggest pain points are. More likely than not, the words “team,” “staff,” or “employees” will come up.

In fact, more restaurateurs name staffing and hiring as their biggest challenge to success than any other issue, according to the 2017 Restaurant Success Report.

Losing staff isn’t easy. It can cost thousands of dollars every time someone quits or is let go, and when the restaurant turnover rate is 72.9%, it’s not getting any easier to keep costs down.

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Categories: HR, Tips for managers, Training

How to support employees with mental health issues

Posted by Ivana Rnjak on Sep 14, 2017 10:11:33 AM

Today is R U OK? Day.

R U OK? is an Australian suicide prevention charity that aims to inspire and empower meaningful connections between people, to create better support networks for everyone. R U OK? Day is an annual day of action, reminding everyone to check in with their friends, family and colleagues.

In 2014, research showed that hospitality is the second most stressful industry in Australia, while in 2015 research in China found the service industry to be more stressful than performing neurosurgery! Now more than ever it is vital that people in leadership roles in the hospitality industry prioritize employee wellbeing.

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Categories: HR, Tips for managers, Wellbeing, Tips for owners

The 3 most common misconceptions about restaurant managers

Posted by Anna Dolce on Sep 6, 2017 8:45:00 AM

Many restaurant employees I’ve worked with wanted to become managers. They all had similar reasons for it: a bigger paycheck; a desire for authority and recognition; a more stable schedule. But most of them also didn’t understand what it means to be a restaurant manager.

Managers play a crucial role in day-to-day restaurant operations, and in the ultimate success or failure of a restaurant.

Here are the three most common misconceptions many current and aspiring restaurant managers have about being a restaurant manager.

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Categories: Tips for managers

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