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Welcome to the Typsy Blog

How to make your hotel stand out from the crowd on Valentine's Day

Posted by Lynne Pratt on Feb 8, 2019 1:00:00 PM

Valentine’s Day offers hotels an excellent opportunity to increase bookings both for rooms, and tables in the hotel restaurant. In 2019 Valentine’s Day falls on a Thursday, so you can consider hosting events on the night as well a creating exclusive weekend packages. This allows you to appeal to those celebrating on the night and looking for a get-away afterward.

But, how you market your hotel, and the offers you create will play a large role in shaping how potential customers perceive your brand and venue.

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Topics: HR for hospitality venues, Tips for hospitality managers, Tips for front of house, Tips for back of house, Customer service, Tips for hoteliers

How to respond to negative online reviews

Posted by Chloe Papas on Oct 26, 2018 12:00:00 PM

You get to work like any other normal day, and there is a slew of notifications from major review platforms. Customers have been reviewing their stay, their meals, the service, the atmosphere. Most of the reviews are positive, and you’re feeling pretty chuffed. Then suddenly, you come across a negative review: a thumbs down, one star, maybe it’s in capitals. Your stomach drops, and you start to sweat a little. How are you going to respond? Should you reply at all?

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Topics: HR for hospitality venues, Tips for hospitality managers, Reputation management, Tips for hoteliers, Tips for owners

4 creative ways to recruit your hospitality staff

Posted by Sidekicker on Jul 23, 2018 8:13:00 AM

Recruiting great hospitality staff is one of the biggest challenges bars, restaurants and clubs face–especially when it comes to seasonal staffing.

Finding the best hospitality staff can be a tough gig, especially considering the impending skills shortage hospitality businesses are soon going to face. What’s even more challenging than trying to find staff, is sorting through hundreds of resumes.

At Sidekicker, we recruit around 1,500 casual staff per month (in the quiet season) so we have to get pretty creative with how we source the best candidates.

Here’s are four creative ways to find hospitality staff:

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Topics: HR for hospitality venues, Tips for hospitality managers, Tips for hoteliers, Tips for owners

How to offer luxury service on an economy budget

Posted by Ilona Wallace on Oct 11, 2016 7:20:00 AM

Customer service and luxury are both about the same thing: attitude.

While you may not be able to offer your guests handmade chocolates wrapped in gold leaf, there are simple ways to upgrade your service from economy to first class.

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Topics: Customer service, Tips for hoteliers

How to give business travelers an unforgettable experience

Posted by Ilona Wallace on Sep 27, 2016 9:08:00 AM

To have a sustainable hotel business, you need repeat customers. How do you secure your client’s loyalty, especially when the hotel market has become so saturated with choice?

Business clients are looking for location, privacy and peace. Even if you’re not a luxury hotel, you can still offer luxury service – especially for those who are paying a premium for the privilege.

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Topics: Customer service, Tips for hoteliers