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Welcome to the Typsy Blog

New course: Workplace bullying and harassment with Juliette Gust

Posted by Emily Marr on Aug 27, 2018 3:33:49 PM

Are you a chef, waiter, manager or barista? Perhaps you are a bartender? No matter what your role is, you probably have experienced or witnessed bullying or harassment at some point during your career, and if you haven't, there's a good chance you will soon.

It's pretty disheartening and sadly these issues are on the rise. In fact, the hospitality industry is known to have one of the highest incident rates compared to every other industry, globally. That's why understanding these issues is crucial to ensuring the hospitality industry is safe for not only guests but employees too. 

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Topics: HR for hospitality venues, Tips for hospitality managers, Tips for front of house, Tips for back of house, Hospitality trends, Typsy news

How to transform your restaurant staff in to advocates

Posted by Donald Burns on Aug 24, 2018 8:16:00 AM

A hype-man is a person whose main purpose is to bring the energy. They support the lead artist on stage by – as their title suggests – hyping up the crowd by dancing, rhyming, and pumping as much energy into the venue as possible.

If you’re wondering where you get one of these restaurant hype-men, look no further than your restaurant staff. As the face of your brand to customers and prospective employees, your staff are in the perfect position to excite others about your restaurant, more specifically your mission and purpose.

Investing the time and energy today that’s needed to transform your restaurant staff into effective hype men – in professional circles, we call them brand advocates – will yield huge benefits both in the short and long term. Here's how:

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Topics: HR for hospitality venues, Tips for hospitality managers, Tips for owners

What is harassment and bullying in the hospitality industry?

Posted by Emily Marr on Aug 23, 2018 11:57:26 AM

Whether you’re a hotel housekeeper, barista, bartender, chef, supervisor, manager or owner, workplace harassment and bullying is something you should know about. It’s an issue that’s been steadily on the rise and sadly, the hospitality industry is known to have one of the highest incident rates compared to every other industry, globally.

Unfortunately, this means that many staff in the hospitality industry will have already experienced or witnessed bullying or harassment at some point during their career, and if they haven’t, there’s a good chance they will soon.

Everyday factors can lead to misunderstandings, personality conflicts, and various types of misconduct, including harassment and bullying. This is why understanding the topic is so important and key to working in the hospitality industry, so let’s go through it so you know what to do if you or someone you know is in this situation and how to prevent it from happening in the first place.

 

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Topics: Tips for hospitality managers, Tips for front of house, Tips for back of house, Reputation management, Tips for owners

6 tips to write killer job ads for restaurant servers

Posted by Tom Jager on Aug 20, 2018 8:18:00 AM

When it comes to recruitment in the restaurant industry, you want to attract the most qualified persons to ensure customer satisfaction, retention, and loyalty. Restaurant servers make up a large share of hospitality staff and play a vital role in the success of any restaurant.

Good service delivered by restaurant servers is one of the main reasons why people return and become regular customers. Naturally, poor service causes customers to choose another place to dine at. Therefore, it’s important to get an edge in luring the best restaurant servers to your business, which is something that quality job ads can help you with.

To attract attention, a job ad should be memorable and stand out so that applicants can’t ignore it. To achieve that, it should list what good candidates look for - essentially they are the key audience here and should be top of mind. Let’s see how you can do that! 

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Topics: HR for hospitality venues, Tips for hospitality managers, Tips for owners

Why your restaurant menu needs to be online (and how to maximize it)

Posted by Taylor Kelly on Aug 10, 2018 8:35:00 AM

Your restaurant’s menu tells your story. It highlights your culinary strengths and shows off your brand persona. It’s the first thing handed to customers as they sit down for a meal.

But, would you be surprised if diners already knew what your menu offered before they sat down? According to research by OpenTable, 93% of people read online menus before dining out. Chances are, your selection of appetizers and entrees were what inspired them to dine with you in the first place.

Your menu matters. Having an online menu matters too. Is your restaurant’s menu online? Here’s why it should be.

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Topics: Tips for hospitality managers, Menu advice, Tips for owners

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