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Welcome to the Typsy Blog

How to run a successful online competition

Posted by Felicity Thomlinson on Apr 27, 2018 5:05:23 PM

At Typsy HQ we encourage a culture of learning. We try lots of new things and learn as much as we can from each activity and aim to be better next time and increase our future capabilities.

Over the past six weeks, we have been running an online competition (have you entered yet? It ends April 30th, 2018!) and we have learned a lot.

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Categories: Tips for hospitality managers, Tips for marketers, General marketing, Tips for owners

6 awesome apps hospitality managers need to know about

Posted by Tom Larkin on Apr 9, 2018 7:37:00 AM

Apps are revolutionizing the hospitality landscape. Apps now have so much functionality, allowing diners to order and pay at their table, while others let team members stay connected to satisfy a guest’s needs.

There are plenty out there that will make your working life easier. Here are six of the best apps for hospitality managers.

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Categories: Hospitality operations, Tips for hospitality managers, Hospitality trends

How you should (and shouldn't) respond to employee harassment claims

Posted by Juliette Gust on Feb 26, 2018 8:30:00 AM

A growing number of lawsuits alleging discrimination and harassment at some of the most famous restaurants and hotels in the United States (and other parts of the world) have made headlines recently.

However, to anyone who has worked in hospitality operations this unfortunately is not a recent phenomenon. Across all segments of the industry, these allegations are a daily challenge. According to the U.S. Equal Employment Opportunity Commission, the hospitality sector alone filed almost 6,000 sexual harassment claims from 2005 - 2015, making up 14.2% of total claims made during that period.

Why then, are managers, supervisors, chefs, and owners still struggling with how to resolve them?

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Categories: Tips for hospitality managers, Reputation management, Tips for owners

6 ways to be a better restaurant manager your staff will admire

Posted by Warner Siebert on Feb 16, 2018 8:08:00 AM

Your staff’s job satisfaction directly contributes to the quality of service customers receive. But by nature, restaurant work is an intense, often grueling trade that requires enormous physical labor, almost superhuman speed and extreme mental fortitude. And that can do a number on staff morale. F&B employees experience elevated levels of burnout, and turnover rates are high compared to other industries.

However, unlike the managers in those other fields, you probably don’t have a HR team or manager to fall back on when employee satisfaction plummets. In fact, you’re probably just as overworked as the rest of your staff, especially if you’re struggling to pull a flailing business out of the red.

The big question, then, is: How do you become a confident restaurant manager and leader, that can get staff raring to go, and be respected by your team?

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Categories: Tips for hospitality managers, Tips for owners

How hospitality venues utilize Typsy - A case study from Brougham Arms

Posted by Ivana Rnjak on Jan 25, 2018 10:35:00 AM

The award-winning Brougham Arms Hotel in Bendigo, Australia has been training its staff with Typsy for two years. Recently, they used our Custom Content feature to create a series of training videos specific to the operational needs of the venue. 

Kylie Macumber (Operations Manager) looks after operations at the Brougham Arms Hotel. She was recommended Typsy by a friend in the hospitality industry and was drawn in by the expertise of the instructors.

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Categories: Hospitality operations, Tips for hospitality managers, Hospitality training, Product Features, Case studies - Hospitality venues using Typsy

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