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How to conduct staff performance reviews

Posted by Doug Radkey on Dec 6, 2017 8:41:00 AM

It takes happy, engaged employees to create memorable guest experiences. To do this requires leadership, culture, and accountability. This in turn will develop a cycle of improved revenue, loyal customers, and a decrease in employee turnover.

One of the many methods used to create culture and accountability, is that of performance evaluations. This type of evaluation is extremely helpful to track an employee’s step-by-step development and is highly beneficial; for the employee,  restaurant owner, operator, or manager.

Staff evaluations highlight areas the employee may be excelling at and areas that are in need of improvement. It also provides an opportunity to develop performance based rewards, which is an excellent way to reduce employee turnover costs and keep employees engaged in their day-to-day tasks.

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Categories: HR for hospitality venues, Tips for hospitality managers

What to do on a new employee's first day

Posted by Ivana Rnjak on Nov 21, 2017 10:58:59 AM

Starting any new job is a daunting experience, but it can be particularly challenging in the hospitality industry. There isn't much room for error in a fast-paced and customer-focused work environment. 

A new employee’s first day in a hospitality venue is usually a trial by fire situation. They are expected to jump straight into the role – serving customers, making coffees, prepping ingredients, cooking meals, mixing cocktails...

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Categories: HR for hospitality venues, Tips for hospitality managers, Hospitality training

6 signs your staff training isn't working

Posted by Glennise Pinili on Nov 15, 2017 8:21:00 AM

Training staff is important in every hospitality business, regardless of its size, or the seniority of your staff. Although time consuming, it pays off when done right.

According to the Council of Hotel and Restaurant Trainers, hospitality businesses that spent 5% or more of their budget on training in 2015 experienced 23% less staff turnover.

On the flip side it can be frustrating when your staff training isn’t working; especially when results are poor and you’re investing valuable resources into it.

Don’t get disheartened though. Recognize these signs so you can restructure your training to better suit your staff and business.

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Categories: HR for hospitality venues, Tips for hospitality managers, Hospitality training, Tips for owners

Management skills that can help you in business (and in life)

Posted by Anna Dolce on Nov 6, 2017 8:30:00 AM
Many restaurant managers undervalue the life and business skills their profession teaches them. Every day, I see managers who are just going through the motions. They're not trying to progress, grow their skills, or capitalize on their opportunities.  
 
To find fulfillment, human beings need growth. When managers don't grow, they ( figuratively ) die.
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Categories: Tips for hospitality managers

How to handle a food poisoning accusation

Posted by Ivana Rnjak on Oct 19, 2017 10:04:40 AM

There aren’t many things that will switch on the panic button for a hospitality venue owner as quickly as a food poisoning accusation.

A food poisoning accusation will put your reputation on the line, and may even jeopardize your entire business.

Handling such an accusation correctly is vital for the good of your business – and for the health and wellbeing of your customers!

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Categories: Hospitality operations, Tips for hospitality managers, Reputation management, Tips for owners

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