Another year has passed us by. It’s time to reflect and make even greater improvements in your restaurant, bar, cafe, or hospitality business. Whether you believe in developing resolutions or not, your mindset for the upcoming year needs to be about “determination”.
Employee reviews: managers dread them as much as employees do.
Despite this aversion, reviews are an integral part of building your team, whether you’re a company of 2 or 20,000.
Perhaps it's been on the back burner for a while or you suddenly had the spark over a fantastic meal at your favorite restaurant, either way, you've decided to open your own restaurant. You've seen plenty of them rise from nothing so surely you can do it too?
But jumping in head first is probably not your best option especially when 23% of restaurants fail in the first year of operation. Not very rosy, is it?
Smooth team communication in restaurants could be the difference between an establishment that thrives and one that fails. This reality exists whether you’re managing the team of a full-service restaurant, a laid-back, family-owned diner, or a busy fast-casual hotspot.
Making your guests feel at home, happy and relaxed is what hospitality business is all about. It should be noted that people can always forget what you said or did but will never forget how you made them feel. Therefore, hospitality businesses should not only meet customer expectations but exceed them. This will ensure that guests continue to open their wallets but also spread the word and bring in new customers.