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Welcome to the Typsy Blog

How you should (and shouldn't) respond to employee harassment claims

Posted by Juliette Gust on Feb 26, 2018 8:30:00 AM

A growing number of lawsuits alleging discrimination and harassment at some of the most famous restaurants and hotels in the United States (and other parts of the world) have made headlines recently.

However, to anyone who has worked in hospitality operations this unfortunately is not a recent phenomenon. Across all segments of the industry, these allegations are a daily challenge. According to the U.S. Equal Employment Opportunity Commission, the hospitality sector alone filed almost 6,000 sexual harassment claims from 2005 - 2015, making up 14.2% of total claims made during that period.

Why then, are managers, supervisors, chefs, and owners still struggling with how to resolve them?

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Categories: Tips for hospitality managers, Reputation management, Tips for owners

6 ways to be a better restaurant manager your staff will admire

Posted by Warner Siebert on Feb 16, 2018 8:08:00 AM

Your staff’s job satisfaction directly contributes to the quality of service customers receive. But by nature, restaurant work is an intense, often grueling trade that requires enormous physical labor, almost superhuman speed and extreme mental fortitude. And that can do a number on staff morale. F&B employees experience elevated levels of burnout, and turnover rates are high compared to other industries.

However, unlike the managers in those other fields, you probably don’t have a HR team or manager to fall back on when employee satisfaction plummets. In fact, you’re probably just as overworked as the rest of your staff, especially if you’re struggling to pull a flailing business out of the red.

The big question, then, is: How do you become a confident restaurant manager and leader, that can get staff raring to go, and be respected by your team?

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Categories: Tips for hospitality managers, Tips for owners

How hospitality venues utilize Typsy - A case study from Brougham Arms

Posted by Ivana Rnjak on Jan 25, 2018 10:35:00 AM

The award-winning Brougham Arms Hotel in Bendigo, Australia has been training its staff with Typsy for two years. Recently, they used our Custom Content feature to create a series of training videos specific to the operational needs of the venue. 

Kylie Macumber (Operations Manager) looks after operations at the Brougham Arms Hotel. She was recommended Typsy by a friend in the hospitality industry and was drawn in by the expertise of the instructors.

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Categories: Hospitality operations, Tips for hospitality managers, Hospitality training, Product Features

How to conduct staff performance reviews

Posted by Doug Radkey on Dec 6, 2017 8:41:00 AM

It takes happy, engaged employees to create memorable guest experiences. To do this requires leadership, culture, and accountability. This in turn will develop a cycle of improved revenue, loyal customers, and a decrease in employee turnover.

One of the many methods used to create culture and accountability, is that of performance evaluations. This type of evaluation is extremely helpful to track an employee’s step-by-step development and is highly beneficial; for the employee,  restaurant owner, operator, or manager.

Staff evaluations highlight areas the employee may be excelling at and areas that are in need of improvement. It also provides an opportunity to develop performance based rewards, which is an excellent way to reduce employee turnover costs and keep employees engaged in their day-to-day tasks.

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Categories: HR for hospitality venues, Tips for hospitality managers

What to do on a new employee's first day

Posted by Ivana Rnjak on Nov 21, 2017 10:58:59 AM

Starting any new job is a daunting experience, but it can be particularly challenging in the hospitality industry. There isn't much room for error in a fast-paced and customer-focused work environment. 

A new employee’s first day in a hospitality venue is usually a trial by fire situation. They are expected to jump straight into the role – serving customers, making coffees, prepping ingredients, cooking meals, mixing cocktails...

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Categories: HR for hospitality venues, Tips for hospitality managers, Hospitality training

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