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4 creative ways to recruit your hospitality staff

Posted by Sidekicker on Jul 23, 2018 8:13:00 AM

Recruiting great hospitality staff is one of the biggest challenges bars, restaurants and clubs face–especially when it comes to seasonal staffing.

Finding the best hospitality staff can be a tough gig, especially considering the impending skills shortage hospitality businesses are soon going to face. What’s even more challenging than trying to find staff, is sorting through hundreds of resumes.

At Sidekicker, we recruit around 1,500 casual staff per month (in the quiet season) so we have to get pretty creative with how we source the best candidates.

Here’s are four creative ways to find hospitality staff:

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Topics: HR for hospitality venues, Tips for hospitality managers, Tips for hoteliers, Tips for owners

Why you should use online videos to train your hospitality staff

Posted by Chloe Papas on Jul 11, 2018 8:23:00 AM

More and more hospitality companies and managers are turning to online video platforms to train incoming employees or upskill existing staff members. There are many different reasons for the switch from face-to-face training to online, including ease of use and accessibility for all staff members, as well as cost and the incredible rise of video as the world’s favorite medium.

Video can also provide a layered and more rich experience for employees, who will appreciate individual self-paced learning. Want to know more about the benefits of training your hospitality staff using video? Take a look.   

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Topics: Hospitality operations, HR for hospitality venues, Tips for hospitality managers, Hospitality training

How to engage your team when on-boarding new hospitality staff

Posted by Gaynor Hunter on Jul 9, 2018 8:22:00 AM

You've selected the best candidates after sitting through countless interviews, and it's time for the onboarding process to begin.

Every new employee wants to know that they have made the right decision in choosing your company.  You need to confirm that you too have selected the right staff. The onboarding process is your chance to achieve both of these aims.

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Topics: HR for hospitality venues, Tips for hospitality managers, Hospitality training, Tips for owners

7 tech-savvy ways to improve your restaurant sales

Posted by Gary Hoover on Jul 5, 2018 7:49:00 AM

The tech wave has already transformed the hospitality industry in numerous ways, with app-based delivery services quickly muscling their way into the limelight. With everything from ribs to fried rice available at the touch of a button, it's become increasingly difficult to bring people into brick-and-mortar restaurants where incremental sales and trainer servers can increase check averages exponentially.

Rather than fighting against automation, eateries can use digital innovation to attract new customers, improve customer service and boost overall sales. Here’s how.

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Topics: Hospitality operations, Tips for hospitality managers, Tips for owners, Hospitality trends

6 ways to drive repeat restaurant customers

Posted by Tom Jager on Jun 27, 2018 8:26:00 AM

Many believe that restaurants need to constantly attract new customers, however, the biggest part of a restaurant’s income is generated by repeat customers. In fact, it costs six times as much to attract a new customer than to keep an existing one. 

New customers are also a priority, but you should operate in such a way that new customers will turn into loyal clients.

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Topics: Tips for hospitality managers, Customer service, Tips for owners

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