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Gin 101 – The basics

Posted by Ivana Rnjak on Nov 29, 2017 12:17:00 PM

Gin is a widely popular spirit known for its distinct flavor, which it derives from juniper berries. With a long and fascinating history, gin is so much more than just ‘flavored vodka.’

Gin is England’s national drink and Winston Churchill once famously said, “The gin and tonic has saved more Englishmen’s lives, and minds, than all the doctors in the Empire.”

While gin has been a crowd favorite since the 17th Century, it experienced a surge in popularity as the base spirit in many of the classic Prohibition-era cocktails. Today it is enjoying the limelight once more as craft distillers experiment with new botanical combinations and give this timeless drink a breath of new life!

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Categories: Tips for front of house, Tips for bartenders

A brief history of Oktoberfest

Posted by Chloe Papas on Sep 15, 2017 8:30:00 AM

This year will mark the 184th year of Oktoberfest, one of the largest and longest standing festivals in the world.

With the traditional festivities held in Munich and spin-off celebrations held in many other countries, it’s one of the most celebrated dates worldwide – and it’s all about the beer. Over 6 million people flocked to Munich in 2016, and those numbers are set to increase this year. Between them all, they drank over 7 million liters of beer. That’s a whole lotta pints!

So, why do we celebrate Oktoberfest –- and how did it all start? Was beer always the most important part? And why on earth do we put on lederhosen to drink from huge pint glasses? We’ve got the fun facts about Oktoberfest right here.

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Categories: Tips for front of house, Tips for bartenders

Service phrases your customers won’t hate

Posted by Chloe Papas on May 25, 2017 8:35:00 AM

Whether you learn them from a manager, from co-workers, or through your own rapport with customers, there are probably a few phrases you use every single day when interacting with customers. Maybe it’s in the way you greet people, the way you present the specials, or your technique when it’s time to clear the table.

It can be easy to fall into a routine and not notice when customers aren’t responding too well to these phrases. So how do you know that you’re communicating effectively with your guests? How can you upsell in a way that is positive, rather than overbearing? And what should you say if you simply don’t have the answer to a customer’s question? 

We’ve put together a few do’s and don’ts when it comes to service and upselling phrases.

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Categories: Tips for front of house, Customer service

A one stop food allergy guide for restaurants

Posted by Chloe Papas on May 17, 2017 8:45:00 AM

While more and more people are making conscious choices about the food they eat – whether it’s choosing a specific diet or avoiding certain products – it can be easy to forget that others are dealing with dangerous food allergies.

Some of your guests have to be diligent when it comes to particular ingredients, and it can be daunting or difficult for them to eat food that isn’t prepared at home.  

As a server or manager in a venue that serves food, it’s important that you have an awareness of the allergies your customers might have, so you know how to accommodate their needs, and what to do in case of an emergency.

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Categories: Tips for front of house, Menu advice

Restaurant server training: top 10 etiquette tips

Posted by Chloe Papas on Apr 4, 2017 8:05:00 AM

Providing great service in a restaurant isn’t just about ensuring the customer gets their meal on time, or smiling as you take their order. It’s also about the little actions you take throughout their time in the venue.

Everyone has had a bad experience while dining out – whether the server was clumsy or rude, the food wasn’t quite right, or the atmosphere was a little off. As a server, it’s your job to make sure that your customers have an amazing experience, from start to finish – and that’s where good etiquette comes into play.

So, what exactly is etiquette, and what basic tips will help you provide customers with the best experience possible?

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Categories: Tips for front of house, Customer service

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