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Restaurant server training: top 10 etiquette tips

Posted by Chloe Papas on Apr 4, 2017 8:05:00 AM

Providing great service in a restaurant isn’t just about ensuring the customer gets their meal on time, or smiling as you take their order. It’s also about the little actions you take throughout their time in the venue.

Everyone has had a bad experience while dining out – whether the server was clumsy or rude, the food wasn’t quite right, or the atmosphere was a little off. As a server, it’s your job to make sure that your customers have an amazing experience, from start to finish – and that’s where good etiquette comes into play.

So, what exactly is etiquette, and what basic tips will help you provide customers with the best experience possible?

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Categories: Tips for front of house, Customer service

The 5 best stretches to do before a hospitality shift

Posted by Emily Tatti on Mar 31, 2017 8:30:00 AM

Working in the service industry can be really tough on your body. You’re working odd hours, you’re on your feet all day, and you’re lifting, bending, carrying and straining almost continuously.

In terms of occupational health and safety, hospitality workers are considered more vulnerable than many other workers. According to WorkSafe Victoria, the most common injuries in hospitality occur in the hands and fingers (35%), the back (16%), and the forearm or wrist (11%).

Doing stretches before or after work every day can help prevent these injuries. Here are 5 of the best stretches recommended by health and wellness experts.

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Categories: Tips for front of house, Tips for back of house, Wellbeing for hospitality

Should you study bartending at school?

Posted by Ivana Rnjak on Mar 16, 2017 2:30:06 PM

Getting a start as a bartender can be pretty tricky. You need a high level of skill and knowledge in addition to superb customer service – all in a very competitive job market.

Bartending today is a much more specialized and serious profession than it was previously regarded. As such, there are now much higher expectations placed on new bartenders.

In this context, we had a look at the pros and cons of attending bartending school to get yourself job ready as a beginner bartender.

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Categories: Tips for front of house, Hospitality career advice, Tips for bartenders

6 simple money saving tips for hospitality workers

Posted by Emily Tatti on Mar 1, 2017 8:50:00 AM

Working in hospitality can be incredibly rewarding. You’re following your passion, you’re bringing people joy, and you’re developing a diverse skillset that will be with you for the rest of your career.

But it can also be tough on your hip pocket. Especially when you’re working irregular shifts, or you’re a student who can only afford to work so many hours a week. Unfortunately, the recent changes to penalty rates in Australia will only make things harder for a lot of people.

If these changes have you worried, and you’re looking for a few simple ways to save money without adjusting your whole lifestyle, then you might like to check out these hacks.

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Categories: Tips for front of house, Tips for back of house, Wellbeing for hospitality

How to get job ready after hospitality school

Posted by Chloe Papas on Feb 27, 2017 11:00:28 AM

You’ve finished up your degree or certificate, maybe you have some experience under your belt, and you’re ready to get out there and start working in the hospitality industry. So, where do you start? And how do you know what potential employers are searching for in a candidate? 

Luckily, careers in the hospitality industry are ever changing and always popping up; there’s no shortage of new venues opening across the country, and each bit of experience on your resume is a stepping stone to your next job.

Whether you are searching for a job in service, as a manager or supervisor, or something in between, there are a few tips that apply across the board when it comes to considering what hospitality employers are looking for.

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Categories: Tips for front of house, Tips for back of house, Hospitality career advice

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