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7 tips to get meaningful reviews from your restaurant customers

Posted by Garrett Smith on Mar 26, 2018 8:08:00 AM

Leaving a bad review is one of the most common things an upset customer will bring up when they’re dissatisfied with their service. Great reviews, meanwhile, entice new customers to come check out your restaurant for the first time.

With so much importance now placed on online ratings and food reviews, what do you need to do to get meaningful ones for your hospitality business?

Here are some simple tips you can use to improve your customer reviews.

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Topics: Reputation management, Tips for owners

How you should (and shouldn't) respond to employee harassment claims

Posted by Juliette Gust on Feb 26, 2018 8:30:00 AM

A growing number of lawsuits alleging discrimination and harassment at some of the most famous restaurants and hotels in the United States (and other parts of the world) have made headlines recently.

However, to anyone who has worked in hospitality operations this unfortunately is not a recent phenomenon. Across all segments of the industry, these allegations are a daily challenge. According to the U.S. Equal Employment Opportunity Commission, the hospitality sector alone filed almost 6,000 sexual harassment claims from 2005 - 2015, making up 14.2% of total claims made during that period.

Why then, are managers, supervisors, chefs, and owners still struggling with how to resolve them?

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Topics: Reputation management, Tips for owners, Tips for hospitality managers

How to handle a food poisoning accusation

Posted by Ivana Rnjak on Oct 19, 2017 10:04:40 AM

There aren’t many things that will switch on the panic button for a hospitality venue owner as quickly as a food poisoning accusation.

A food poisoning accusation will put your reputation on the line, and may even jeopardize your entire business.

Handling such an accusation correctly is vital for the good of your business – and for the health and wellbeing of your customers!

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Topics: Hospitality operations, Reputation management, Tips for hospitality managers, Tips for owners

How to earn a Michelin star for your restaurant

Posted by Glennise Pinili on Oct 17, 2017 8:05:00 AM

When you hear ‘Michelin star restaurant’, you automatically think prestige, excellence and unbelievable food. For restaurants and chefs, it’s arguably one of the best awards to receive because of its timeless and global recognition.

It’s fascinating that Michelin star restaurants started as a genius PR exercise for the tire company of the same name. In 1900, French Michelin brothers Ándre and Édouard published the first Michelin Guide.

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Topics: Hospitality inspiration, Reputation management

Use the voice of the customer: how to improve operations at your restaurant

Posted by Megan Wenzl on May 3, 2017 9:05:00 AM

The 1950s-style diner Hwy 55 Burgers Shakes & Fries is dedicated to customer service. 

Andy Moore, director of communications at Hwy 55, says that using customer feedback data has helped the expanding franchise improve operations.

“Reviews are becoming increasingly important, to the point now where it’s one of the major things we look at when we’re trying to find really good customer feedback,” he says in an interview with the American Marketing Association. “We primarily go into smaller communities and try to become the go-to burger joint, and we really rely a lot on repeat visits. One bad experience can wreck customer loyalty for a long time.”

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Topics: Reputation management, Tips for owners

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