When we cannot describe something using words, pictures are the best solution. Quality food photography can significantly improve your branding and marketing, attracting new customers and increasing your sales. Food photography appeals to the emotions of your customers, making them want to taste your food, and usually, people don’t ignore such desires.
You get to work like any other normal day, and there is a slew of notifications from major review platforms. Customers have been reviewing their stay, their meals, the service, the atmosphere. Most of the reviews are positive, and you’re feeling pretty chuffed. Then suddenly, you come across a negative review: a thumbs down, one star, maybe it’s in capitals. Your stomach drops, and you start to sweat a little. How are you going to respond? Should you reply at all?
Whether you’re a hotel housekeeper, barista, bartender, chef, supervisor, manager or owner, workplace harassment and bullying is something you should know about. It’s an issue that’s been steadily on the rise and sadly, the hospitality industry is known to have one of the highest incident rates compared to every other industry, globally.
Unfortunately, this means that many staff in the hospitality industry will have already experienced or witnessed bullying or harassment at some point during their career, and if they haven’t, there’s a good chance they will soon.
Everyday factors can lead to misunderstandings, personality conflicts, and various types of misconduct, including harassment and bullying. This is why understanding the topic is so important and key to working in the hospitality industry, so let’s go through it so you know what to do if you or someone you know is in this situation and how to prevent it from happening in the first place.
When you’re managing a restaurant, you’re making sure that the food is stored safely, customers are enjoying themselves, and that your servers are giving customers a great experience.
But, there's another aspect you should be focusing on too: ensuring your restaurant is doing well online. Managing the online part of your business can be overwhelming and load your proverbial plate with more than you can chew.
If you want to properly manage your restaurant’s online reputation, you’ll want to use a few tools and strategies to help your restaurant continue to succeed. Let's get started!
When it comes to evaluating your business based around metrics, it’s easy to see metrics based around sales, marketing input vs output and even to see performance based metrics around initiatives you roll out to your teams.
But evaluating customer service metrics are a little more difficult because it seems that they are tied to more of a philosophy vs actual measurable metrics.
You could be thinking to yourself, it’s easier for larger companies to be able to track metrics because they have software to track these metrics, and they have people focused on this. But we all have the power to evaluate the impact customer service has on your business.
Here are some metrics that you can use today, to start measuring the impact your customer service has on your hospitality business.