If we had to name one thing we think is at the absolute core of hospitality, it would be customer experience. If you get customer experience right, your customers will love you, they will come back time and time again, and they will spread the word about you.
Matt Mullins has had a very big year. As the co-owner of Victorian pub group Sand Hill Road, he's no stranger to the publicity surrounding a new pub launch. Sand Hill Road have owned and operated eight iconic Melbourne pubs since 1999, including the Prahran Hotel and the Bridge Hotel.
In July, they opened Garden State Hotel, which is their biggest pub yet. And the amazing reviews are already rolling in.
Last year, we were lucky enough to have Matt speak at our live hospitality event. The Garden State Hotel was still under construction during his appearance, and Matt shared some fantastic insights about the thought that went into designing the pub.
As a HR director at some of the largest hotels in the world, Rowena Carter has mastered the art of creating valuable experiences for hospitality staff.
Rowena has become one of our go-to people when it comes to HR knowledge. She has recently instructed some new Typsy courses (spoiler alert!) that you'll be able to see soon, and she also presented an awesome talk at our live event in Melbourne last year.
Rob Cecconi made quite an impression on the crowd at our event last year. In his loud island shirt, he burst onto the stage with a passionate story about opening Tropica Island Resort, Fiji's newest award-winning adults-only resort.
It's hard not to feel inspired when you hear what he has to say about building such a fun and popular place to stay. In his own words, it's all about how small things make the biggest difference; both with your guests and with your own people.
Watch Rob's invigorating live talk now, and then read the interview below to hear more about his philosophy.
At our live event last year, we were fortunate enough to have Pauline Nguyen share her inspiring story with us. When she was a child, Pauline escaped Vietnam on a boat. After settling in Australia with her family, she started working in a restaurant before she was even enrolled in school.
Today, her sheer passion and determination have led to many achievements as an entrepreneur and restaurant owner. Along with her brother and husband, she owns Red Lantern, the most awarded Vietnamese restaurant in the world. She also travels the world as a speaker, inspiring others to change their mindset.
Now, you can hear her story for yourself. Here is her talk in full. It's a must watch for all restaurant owners.