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Hospitality training statistics you need to know

Posted by Emily Tatti on Oct 26, 2017 8:35:00 AM

Do you have a formal training program in your venue? 

Many of you would probably say no, not a formal one. You train new staff when they come on board, but you don’t have an official training program in place. Your venue is too small for that. It just doesn’t seem worth it. 

Or maybe you’re at the opposite end of the spectrum. Maybe it’s something you’ve wanted to set up for a long time. But you need help convincing your employer that ongoing training is worth the investment.

We’re here to tell you that it is absolutely worth the time and investment – especially when you’re trying to retain a team of young people.

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Categories: HR, Training

How to set employee expectations in your restaurant

Posted by Doug Radkey on Sep 28, 2017 8:45:00 AM

Effective communication can provide your restaurant with two things. First of all, it creates an atmosphere where both front of house and back of house employees are excited, motivated, and honest. Second of all, it helps you establish workplace expectations, which can lower staff turnover costs.

Proper communication starts from the top, and from the time someone is employed (or arguably during the interview stage). The key to setting expectations, communication, and a positive working environment starts with onboarding, operation manuals, and formal training.

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Categories: HR, Tips for managers, Tips for owners

The 5 best ways to retain restaurant staff

Posted by AJ Beltis on Sep 25, 2017 8:35:00 AM

Ask any restaurant owner or manager what their biggest pain points are. More likely than not, the words “team,” “staff,” or “employees” will come up.

In fact, more restaurateurs name staffing and hiring as their biggest challenge to success than any other issue, according to the 2017 Restaurant Success Report.

Losing staff isn’t easy. It can cost thousands of dollars every time someone quits or is let go, and when the restaurant turnover rate is 72.9%, it’s not getting any easier to keep costs down.

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Categories: HR, Tips for managers, Training

How to support employees with mental health issues

Posted by Ivana Rnjak on Sep 14, 2017 10:11:33 AM

Today is R U OK? Day.

R U OK? is an Australian suicide prevention charity that aims to inspire and empower meaningful connections between people, to create better support networks for everyone. R U OK? Day is an annual day of action, reminding everyone to check in with their friends, family and colleagues.

In 2014, research showed that hospitality is the second most stressful industry in Australia, while in 2015 research in China found the service industry to be more stressful than performing neurosurgery! Now more than ever it is vital that people in leadership roles in the hospitality industry prioritize employee wellbeing.

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Categories: HR, Tips for managers, Wellbeing, Tips for owners

Why your employees aren’t listening to your training

Posted by Emily Tatti on Aug 18, 2017 11:21:44 AM

Tell us if this situation sounds familiar. You’ve just hired a new server who seems like a perfect fit for your restaurant. You’ve shown them all the basics, like how to set the table for service, how to greet and seat customers, and how to take orders. They’re so confident you have no doubt they’re going to wow your customers. 

But when they actually get out on the floor, they seem to be completely ignoring your advice. They keep making the same small mistakes, over and over again. It’s beyond frustrating, and you’re about to lose your cool, because you don’t have time to re-train them. It’s so basic you can’t understand why they’re not getting it.

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Categories: HR, Training

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