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What to do on a new employee's first day

Posted by Ivana Rnjak on Nov 21, 2017 10:58:59 AM

Starting any new job is a daunting experience, but it can be particularly challenging in the hospitality industry. There isn't much room for error in a fast-paced and customer-focused work environment. 

A new employee’s first day in a hospitality venue is usually a trial by fire situation. They are expected to jump straight into the role – serving customers, making coffees, prepping ingredients, cooking meals, mixing cocktails...

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Categories: HR for hospitality venues, Tips for hospitality managers, Hospitality training

6 signs your staff training isn't working

Posted by Glennise Pinili on Nov 15, 2017 8:21:00 AM

Training staff is important in every hospitality business, regardless of its size, or the seniority of your staff. Although time consuming, it pays off when done right.

According to the Council of Hotel and Restaurant Trainers, hospitality businesses that spent 5% or more of their budget on training in 2015 experienced 23% less staff turnover.

On the flip side it can be frustrating when your staff training isn’t working; especially when results are poor and you’re investing valuable resources into it.

Don’t get disheartened though. Recognize these signs so you can restructure your training to better suit your staff and business.

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Categories: HR for hospitality venues, Tips for hospitality managers, Hospitality training, Tips for owners

Hospitality training statistics you need to know

Posted by Emily Tatti on Oct 26, 2017 8:35:00 AM

Do you have a formal training program in your venue? 

Many of you would probably say no, not a formal one. You train new staff when they come on board, but you don’t have an official training program in place. Your venue is too small for that. It just doesn’t seem worth it. 

Or maybe you’re at the opposite end of the spectrum. Maybe it’s something you’ve wanted to set up for a long time. But you need help convincing your employer that ongoing training is worth the investment.

We’re here to tell you that it is absolutely worth the time and investment – especially when you’re trying to retain a team of young people.

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Categories: HR for hospitality venues, Hospitality training

How to set employee expectations in your restaurant

Posted by Doug Radkey on Sep 28, 2017 8:45:00 AM

Effective communication can provide your restaurant with two things. First of all, it creates an atmosphere where both front of house and back of house employees are excited, motivated, and honest. Second of all, it helps you establish workplace expectations, which can lower staff turnover costs.

Proper communication starts from the top, and from the time someone is employed (or arguably during the interview stage). The key to setting expectations, communication, and a positive working environment starts with onboarding, operation manuals, and formal training.

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Categories: HR for hospitality venues, Tips for hospitality managers, Tips for owners

The 5 best ways to retain restaurant staff

Posted by AJ Beltis on Sep 25, 2017 8:35:00 AM

Ask any restaurant owner or manager what their biggest pain points are. More likely than not, the words “team,” “staff,” or “employees” will come up.

In fact, more restaurateurs name staffing and hiring as their biggest challenge to success than any other issue, according to the 2017 Restaurant Success Report.

Losing staff isn’t easy. It can cost thousands of dollars every time someone quits or is let go, and when the restaurant turnover rate is 72.9%, it’s not getting any easier to keep costs down.

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Categories: HR for hospitality venues, Tips for hospitality managers, Hospitality training

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