The award-winning Brougham Arms Hotel in Bendigo, Australia has been training its staff with Typsy for two years. Recently, they used our Custom Content feature to create a series of training videos specific to the operational needs of the venue.
Kylie Macumber (Operations Manager) looks after operations at the Brougham Arms Hotel. She was recommended Typsy by a friend in the hospitality industry and was drawn in by the expertise of the instructors.
Savvy full-service restaurateurs know that building a strong team is important. According to Deloitte, 88% of employees and 94% of executives believe that “a distinct workplace culture is important to business success." Having a world-class culture can help you retain and attract top talent, which is hard to do in the restaurant industry.
There are thousands of universities across the world, many with outstanding reputations. However, not all schools are made equal. There are some schools like Oxford, Cambridge, Harvard, or Stanford that people dream of attending. Yet, these schools would not be the ideal place to attend if you are someone who is interested in studying hospitality management.
If you think you’ve got what it takes for this industry keep reading!
With so many moving parts and balls in the air, running a restaurant is a constant challenge. Effective owners and managers that practice consistent and constant training enjoy a true competitive advantage. This is what separates the best restaurants with a loyal following from those spinning their wheels wondering why their seats aren’t full.
If your team provides customers with better service and amazing dining experiences, your restaurant will be rewarded with repeat business and five star online reviews. But to achieve this lofty goal, it's not enough to simply have an orientation or “on-boarding” program in the basics of the job. Continually testing and engaging staff in their learning are what will keep them on top of their game, and ensure the success of your business.
Here's how to get your team involved in a learning culture: