It can be a perfectly ordinary day in your hotel when an emergency situation strikes. There could be a fire, a guest with a medical situation, or an active shooter within the premises. These things do not happen every week in a hotel, however, you need to have a plan in place for how to handle them. Nothing makes these incidents worse than having no idea what you or your staff need to do. 

Fear not, below are tips for what to have in place and practice prior to emergency situations and five different events that could occur in your hotel. Yes, these are situations you never want to happen, but it’s better to be prepared when facing them.

In this blog post, guest blogger Sara Carter shares with you some tips on how to plan for Plan B.

Using a mystery shopper to improve customer service is a tactic that’s been used by the hospitality industry for years. This program allows businesses to assess their customer service from their guests’ perspectives. This can also serve as an employee evaluation in certain instances. 

However, it’s not just an outside guest that your business should be using for this program, you can also recruit fellow employees to participate. Allowing other staff members to take part in mystery shopping scenarios provides countless opportunities to teach your team about improving customer service. Find out the benefits in today's blog post from Sara Carter.

The hotel industry is the pinnacle of customer service. Hotels compete within the industry by providing excellent facilities and top-tier guest services. With the booming home-sharing market rising as a competitor, hoteliers are looking for ways to improve now more than ever.

In this blog, Emily Burton presents five tips to help you improve in the hotel industry. 

Like many industries over the past two years, hospitality has been hit hard with COVID-19 restrictions. But, as the world continues to open up, the industry is beginning to see a drastic increase in holidaymakers. Although this is a massive positive for venues all 'round, hotels are seeing a concerning shortage in key departments including housekeeping. 

In this blog post, we explore five housekeeping tools that will ease the pressure on staff, revolutionize your housekeeping department, and provide your team with consistency and clarity on a day-to-day basis.