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Welcome to the Typsy Blog

Tips for hosting a Christmas function at your hospitality venue

Posted by Ilona Wallace on Dec 6, 2016 7:39:00 AM

It’s end of year function time. The floors are swept and there are white cloths on the trestle tables – that doesn’t mean your job as host-venue is done.

Absolutely, you can leave things at the bare minimum, and some clients like that. They enjoy the thrill of decking out a blank canvas with all the trappings they can dream of.

However, most clients will not be full-time event planners and they will need your help. 

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Topics: Tips for hospitality managers, Customer service

The things you might be forgetting... but customers aren’t

Posted by Ivana Rnjak on Nov 16, 2016 8:05:00 AM

When you work in hospitality your #1 priority is the customer. No matter how creative your menu, no matter how innovative your interior design – if your staff don’t provide customers with a wonderful experience, business will suffer.

There are many ways to improve customer service and we have previously spoken with some hospitality superstars to get their insight into what makes a great server. But it’s also the little things that can make a big difference in the way customers perceive your venue and how they rate their experience.

We’ve compiled a list of the little things that customers value that might sometimes get forgotten in the everyday chaos of keeping a hospitality venue running smoothly.

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Topics: Tips for front of house, Customer service

Body language – how to read it and how to use it

Posted by Chloe Papas on Nov 15, 2016 9:30:00 AM

We know that working in hospitality is all about positive communication. No matter what area you work in, from the top of the rung to those on the ground floor, being able to communicate effectively is likely vital to your role.

When we think about communication on the service side of things, we usually focus on the verbal – what we are saying, what our customers are saying, and how we choose our words and conversations to ensure that customers feel comfortable and in good hands.

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Topics: Tips for front of house, Customer service

How to offer luxury service on an economy budget

Posted by Ilona Wallace on Oct 11, 2016 7:20:00 AM

Customer service and luxury are both about the same thing: attitude.

While you may not be able to offer your guests handmade chocolates wrapped in gold leaf, there are simple ways to upgrade your service from economy to first class.

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Topics: Customer service, Tips for hoteliers

How to give business travelers an unforgettable experience

Posted by Ilona Wallace on Sep 27, 2016 9:08:00 AM

To have a sustainable hotel business, you need repeat customers. How do you secure your client’s loyalty, especially when the hotel market has become so saturated with choice?

Business clients are looking for location, privacy and peace. Even if you’re not a luxury hotel, you can still offer luxury service – especially for those who are paying a premium for the privilege.

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Topics: Customer service, Tips for hoteliers

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