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Talking booze and bartending with Chris Hysted-Adams of Black Pearl Bar

Posted by Glennise Pinili on Feb 28, 2018 8:44:00 AM

Black Pearl Bar for many Melburnians is an institution, and it's easy to see why. The 15-year-old Fitzroy bar has collected plenty of awards including: International Cocktail Bar (2017 Spirited Awards), Best Bar in Australia (2017 World’s 50 Best Bars Awards), and Best Cocktail List award (2016 at Australian Liquor Industry Awards), to name a few. 

However despite the accolades, the bar remains a cool, modest and casual place for locals to kick back and have a few drinks, which General Manager, Chris Hysted-Adams believes is what makes Black Pearl Bar a successful one. 

Former Bartender of the Year (2009; Bartender Magazine Australian Awards), Chris Hysted-Adams ventured from the corporate world to bartender life and hasn't looked back since. 

We chatted to him about the importance of your team, bartending tips and how to stay relevant as a hospitality business. Here's his story. 

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Categories: Hospitality interview, Tips for bartenders

How to choose the right location for your hospitality business

Posted by Doug Radkey on Feb 27, 2018 8:51:00 AM

It’s no secret, the choice of location for a new restaurant or hospitality business is critical to its long-term success.  Every location is unique, every footprint is unique, and every hyper-local area surrounding a location - is you’ve guessed it, unique. This is why it is essential that you’re informed with how your potential choice of location; will affect overall costs, guest impression, and long-term profit.

When choosing your location, it is ideal to follow these required steps, at minimum:

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Categories: Hospitality operations, Tips for owners

How you should (and shouldn't) respond to employee harassment claims

Posted by Juliette Gust on Feb 26, 2018 8:30:00 AM

A growing number of lawsuits alleging discrimination and harassment at some of the most famous restaurants and hotels in the United States (and other parts of the world) have made headlines recently.

However, to anyone who has worked in hospitality operations this unfortunately is not a recent phenomenon. Across all segments of the industry, these allegations are a daily challenge. According to the U.S. Equal Employment Opportunity Commission, the hospitality sector alone filed almost 6,000 sexual harassment claims from 2005 - 2015, making up 14.2% of total claims made during that period.

Why then, are managers, supervisors, chefs, and owners still struggling with how to resolve them?

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Categories: Tips for hospitality managers, Reputation management, Tips for owners

Talking craft gin and cocktails with Matt Argus of Patient Wolf

Posted by Glennise Pinili on Feb 22, 2018 8:21:00 AM

The founders of Patient Wolf Gin, Matt Argus and Dave Irwin, this year celebrate two years since the launch of their successful Melbourne-brewed gin and distillery.

Recently they expanded their distribution to include premium Dan Murphy stores across Australia, and the team are working on the launch of their second gin. They have come such a long way from their early days of brewing gin on the stove top!

Co-founder of Patient Wolf Gin, Matt Argus, chatted to us about how it all started, the industry people who backed them, and how consumers are becoming more curious about the craft behind the product. Here's his story. 

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Categories: Hospitality interview, Hospitality inspiration, Tips for bartenders

Google My Business basics for your hospitality venue

Posted by Barbara Castiglia on Feb 19, 2018 9:22:56 AM

Are you wondering why you should look to Google as a business ally, when we all know about the Instagram influence and how food porn delights diners and drives sales? The two-fold answer is obvious: Google is the number one search engine, and Google My Business is free. (well, as of this writing it is)

We all know that diners search online before visiting a restaurant, if only to confirm the address or get the number to make a reservation. You should do all you can to make that process as easy as possible for your customers, which Google My Business does. Therefore, restaurant owners and operators of hospitality venues should embrace tapping into Google functionalities as a resource for their business.

But where do you start? Here’s how to manage your Google My Business profile.

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Categories: Social media, Tips for marketers

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