Front of house essentials
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Course details
Working front of house is one of the most rewarding paths you can take in the hospitality industry. The Front Of House role requires you to hone your customer service and communication skills while working in a fast paced and often challenging environment that sharpens your problem solving abilities.
While you've probably brought these skills with you already and will only perfect them in your role as a server, as a member of a front of house team you are also required to possess a number of unique skills.
Front Of House skills are often taken for granted by more experienced servers to whom they have become second nature. But don't worry, we've got your covered with our Front of house essentials online course!
What you will learn in the Front of house essentials course
By the end of this restaurant server training online course, you'll be a master of the essential front of house skills, which will ensure you provide stellar service to every customer:
- Table service etiquette
- How to set a table in a restaurant
- Greeting and seating guests
- How to make meal recommendations to customers
- Upselling restaurant specials
- How to take an order by hand
- How to deal with a wrong food order
- Running food and drinks from the kitchen
- How to clear plates
- Answering customer questions
- Dealing with guest complaints
- Dealing with rush hour
- Taking payments and saying goodbye to guests
Get your front of house career started with a bang with help from restaurant manager Brooke Adey, winner of the Young Waiter of the Year award in 2015.
Due to her experience working in some of Sydney's most acclaimed eateries, Brooke is well-versed in the finer details of service. After watching her online course, you will be able to give customers wonderful dining experiences and leave a lasting impression.
Who the Front of house essentials course is for
Servers, learn hospitality skills for today's world and up your service game with tips from our expert!
Meet your instructor
15 lessons included in this course
Prove you’re job ready
Highlight the new, job-relevant skills you’ve gained and supplement existing qualifications with a hard-earned, industry-specific digital certificate.
- Learn the latest in your chosen industry or subject.
- Complete each course and pass the quiz.
- Earn a digital badge that you can print or share on
- Impress employers with learning outcomes you can add to your CV.
- Make your career dream a reality.
How courses work
Start a course to master new skills in your chosen specialist area. Work through a series of topic-focused lessons at your own pace, and pass the final quiz to earn a digital certificate that proves your expertise.
Join a 10-day trial
Begin a free trial where you get access to all courses, quizzes, and certificates that you can complete anytime during the 10 days. Cancel anytime with no charge.
Watch all the lessons
Complete all the lessons included in the course. Each lesson is generally 3-5 minutes long.
Pass the quiz
At the end of each course is a quiz. The quiz will test that you have retained the key learning outcomes in each course.
Earn digital badges
Receive a digital badge for every completed course that you can download and share with your professional network.
Become an expert
Use your specialist training to build confidence, progress further in your career, or build expertise in areas you're passionate about.
All Typsy courses are endorsed by the Institute of Hospitality
Typsy courses have been endorsed by the Institute of Hospitality which demonstrates the courses:
- Adhere to good practice standards in training and training delivery
- Are relevant to the needs of the industry
- Meet a wide range of essential criteria relating to quality standards and quality learning outcomes
What to expect when you learn on Typsy
What our members are saying
"I especially love how crisp and easy to follow these courses are."
"Been loving Typsy so far! It was honestly like love at first sight, with the plethora of informative courses at my fingertips in such high quality and certified instructors. I especially love how crisp and easy to follow these courses are, whether you're a novice or an expert... Highly recommend Typsy to everyone who's a part of the hospitality industry."
"It assisted in sharpening and updating my current skills."
"I have been using the Typsy online training platform since April 2020 and have found it to be very informative, simple, and it provides hands-on, practical skills that I have been able to immediately implement at my accommodation facility. It also assisted in sharpening and updating my current skills to enhance my guests' experiences in the future."
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FAQ
Start learning today - with your free 10-day trial.
After your free trial you can:
- Pay per year to keep learning online
- Have complete control over your subscription; you can cancel any time
- Learn at your own pace
- Complete online assessments to test your knowledge and prove your skills
- Earn digital course certificates that you can share online, with potential employers, and your professional network
