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Ivana Rnjak

Recent Posts

What to do on a new employee's first day

Posted by Ivana Rnjak on Nov 21, 2017 10:58:59 AM

Starting any new job is a daunting experience, but it can be particularly challenging in the hospitality industry. There isn't much room for error in a fast-paced and customer-focused work environment. 

A new employee’s first day in a hospitality venue is usually a trial by fire situation. They are expected to jump straight into the role – serving customers, making coffees, prepping ingredients, cooking meals, mixing cocktails...

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Categories: HR for hospitality venues, Tips for hospitality managers, Hospitality training

New mentor session: Rob Wilson

Posted by Ivana Rnjak on Nov 20, 2017 9:00:00 AM

In addition to our courses, we also publish mentor sessions that take you backstage with industry leaders. This week, we are excited to share the story of Toast Ale – an award-winning craft beer made from surplus bread! 

Rob Wilson, the Chief Toaster at Toast Ale, shares how the company found a pint-sized solution to food waste. 

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Categories: Typsy news

New course: Food safety and hygiene with Alastair McLeod

Posted by Ivana Rnjak on Nov 8, 2017 9:35:24 AM

There are so many different things to consider when it comes to food safety – from how you organize the fridge to how you throw out meat off-cuts – that some aspects can get overlooked. But there should never be any shortcuts taken with food safety.

With the health and wellbeing of your customers and your own business and reputation to look after, food safety and hygiene should always be the top priority in your kitchen.

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Categories: Typsy news

New mentor session: Danielle Gjestland

Posted by Ivana Rnjak on Oct 25, 2017 9:19:15 AM

In addition to our courses, we also publish mentor sessions that take you backstage with industry leaders. This week, we are excited to share Danielle Gjestland's story. 

Danielle is the founder and co-owner of the acclaimed Noosa Sound restaurant Wasabi. For four years running, the Good Food Guide has awarded two chef hats to Wasabi, while The Australian named it the Best Regional Restaurant in 2017. And then there's the long list of accolades the restaurant has collected since opening its doors 14 years ago. 

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Categories: Typsy news

How to handle a food poisoning accusation

Posted by Ivana Rnjak on Oct 19, 2017 10:04:40 AM

There aren’t many things that will switch on the panic button for a hospitality venue owner as quickly as a food poisoning accusation.

A food poisoning accusation will put your reputation on the line, and may even jeopardize your entire business.

Handling such an accusation correctly is vital for the good of your business – and for the health and wellbeing of your customers!

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Categories: Hospitality operations, Tips for hospitality managers, Reputation management, Tips for owners

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